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Required Enterprise Customer Success Manager
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position us as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

We are looking for a Technical Customer Success Manager (TCSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment . This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and matching these to the clients business goals, while also identifying revenue opportunities. The TCSM serves as the trusted advisor and the business liaison between the customer and all cross-functional teams , including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.

What you'll do:
Manage a portfolio of up to 30 accounts throughout their lifecycle with .
Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and account teams to define success plans and strategy to meet customers objectives.
Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
Reporting Risks and Wins internally to account team and externally to account sponsors and executives.
Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the product team.
Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
Maintain current functional and technical knowledge of the platform and future products.
Drive up utilization of the platform and recommend additional features that can be leveraged to improve their security posture
Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
Serve as a customer advocate to guide other resources towards achieving customer goals
Validate customer deployment and configuration align with business use cases.
Validate that use cases are appropriately captured and delivered in a timely manner
Maintain knowledge of 3rd Party solutions and integrations/interoperability with the platform within the assigned customer environments
Providing technical subject matter expertise where applicable aligned to the expected proficiency
Collaborating with Engineering, Product, Support and Sales teams to drive account success

We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.

Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.

You will
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to MineOS users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with Mines strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

seeking a Global Director of Customer Experience to lead and scale our worldwide Customer Success, Support, and Enablement organizations.
This executive role owns the companys end-to-end customer journey, from onboarding and adoption through support, retention, and growth ensuring a seamless, data-driven, and customer-centric experience across all touchpoints.

Reporting directly to the executive leadership team, the director will serve as a key member of the global management forum, shaping strategy, driving operational excellence, and fostering collaboration across Sales, Product, and Engineering to deliver measurable impact and customer value worldwide.

Key Responsibilities
Customer Experience Leadership
Define and execute the global Customer Experience strategy, ensuring a consistent, scalable framework for onboarding, implementation, adoption and customer lifecycle management.

Oversee adoption and retention initiatives, leveraging data and analytics to identify growth opportunities and reduce churn.

Partner with regional and cross-functional leaders to optimize engagement models for strategic, enterprise, and SMB segments.

epresenting the customer voice in strategic planning and product development discussions.

Customer Support & Operations
Lead the global Customer Support organization, ensuring best-in-class service delivery, responsiveness, and resolution quality.

Develop and implement multi-tier support frameworks with clear operational ownership across Support, Success, Product, and Engineering.

Drive automation, knowledge management, and self-service initiatives through advanced tooling, AI-powered support, and comprehensive documentation.

Establish and continuously refine global KPIs and SLAs (response time, resolution rate, CSAT, NPS), embedding operational rigor and transparency.

Enablement, Learning & Knowledge Strategy
Architect a unified enablement vision for customers and internal teams including training programs, onboarding playbooks, and digital learning experiences.

Develop scalable, multilingual education assets (manuals, tutorials, video content) to enhance customer proficiency and independence.

Ensure tight alignment between internal enablement (CS & Support training) and customer-facing content to maintain global consistency and excellence.

Leadership, Culture & Strategy
Build, mentor, and inspire high-performing, distributed teams across multiple geographies, fostering a culture of accountability, collaboration, and continuous improvement.

Establish global standards, processes, and governance to ensure alignment across regional operations and business units.

Serve as thesponsor for customer experience innovation, influencing product direction through actionable insights from the field.

Partner closely with the CRO, CPO, and CTO to align customer outcomes with business growth, product roadmap, and technical excellence.

We are looking for a highly driven and customer-focused Account Manager to join our Sales team. In this role, you will be responsible for managing relationships with existing customers, driving renewals, and identifying opportunities for expansion and upsell. You will serve as the primary point of contact for key accounts, ensuring they maximize the value of our solutions.

Responsibilities
What Youll Be Doing

Own and manage relationships with existing customers, ensuring high satisfaction and engagement.
Drive contract renewals and proactively manage the subscription lifecycle to maximize retention.
Identify upsell and expansion opportunities, collaborating with internal teams to drive additional value for customers.
Partner with Customer Success and Technical teams to ensure smooth onboarding, adoption, and continued success.
Maintain a deep understanding of the company offerings to effectively communicate value propositions and align solutions to customer needs.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers.
Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and Cycodes capabilities. To be successful in this role, you must have experience in software development and/or application security.
You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.

We are looking for an energetic, highly motivated and driven individual, a team player with a can do attitude, having a
strong B2B relationship experience, preferably in the Renewable Energy business.

Customer Success Managers at Raycatch are Trusted partners to our customers, transforming technology into tangible
business value.
As a CS Manager at Raycatch, you will own your accounts through managing relationships with users and decision
makers, while being accountable for customer journeys and satisfaction. In this role, youll have the opportunity to work
closely with Product, Marketing, Sales and R&D teams. This is a high-impact, hands-on and strategic role.

What Your Daily Work Will Look Like?

Manage customer accounts on all levels: technical, business, support and product, and help them to succeed.
Understand the customers key needs and ensure they know how to use the Raycatchs solution in order to answer
such key needs.
Build and execute an account relationship framework with regularly schedule status calls, quarterly business
reviews, and account documentation.
Monitor the usage and engagement levels of the customers and work together with them to optimize and
demonstrate constant value.
Serve as the primary customer contact and advocate for day-to-day and escalated issues and requests.
Create improvements together with the Product team and also propose/help develop UI/UX improvements, namely
based on his/her customer experience.
Support the Account Manager on follow-ups on renewals as well as encourage upsells and cross-sells.
Handling new feature releases and introducing new features.
Provide Raycatch with the customers ongoing feedbacks be the voice of the customer internally.
Provide customer with training and workshops

we are leading the future of IT with the worlds first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technicians companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, our company helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
About The Role
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges and complex working environments. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Commercial responsibility for renewing and expanding your book of business
Serve as the primary point of contact between clients and the company team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the platform to optimize their sales strategies.
This role will report to the Team Manager, Sales Intelligence Customer Success, TLV.
Why is this role so important?
The CSM's ability to create relationships with the clients and help them extract real business value, using the platform, is essential to keeping clients engaged with us for years.
The CSM is on the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success team means your daily responsibilities may include:
Manage a high-volume, scaled portfolio of 80-100 customers across multiple industries and lifecycle stages
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Prioritize accounts using data-driven health indicators, intent signals, and segmentation models to focus effort where it drives the most impact
Share best practices and insights on lead generation, routing, and qualification processes with customers
Execute one-to-many programs - email campaigns, webinars, office hours, and scalable enablement plays to drive product adoption at scale
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Manage product implementation and monitor usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Continuously develop repeatable resources (e.g. templates, guides, recorded trainings, in-product guidance) that improve adoption without requiring manual 1:1 intervention
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates.

We're looking for an Enterprise Customer Success Manager for our Sales Intelligence strategic clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the platform to optimize their sales strategies.
This role will report to the Team Manager, Sales Intelligence Customer Success, TLV.
Why is this role so important?
The CSM's ability to create relationships with the clients and help them extract real business value, using the platform, is essential to keeping clients engaged with us for years.
The CSM is on the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success team means your daily responsibilities may include:
Lead, manage, and retain long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates