דרושים » מחשבים ורשתות » Customer Support Specialist - German Speaker

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Who are we? PlaxidityX is a global leader in the automotive Cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car. Our growing team is built of talented thinkers and we are always looking for more!
Why PlaxidityX?
* You can be part of a leading company in the automotive industry
* You can help save lives
* You can work with cool challenging technology
* You can make an impact & help change the world Key Responsibilities: We are seeking a great team player with positive energies, to join our IT team! During this role, you will play a crucial role in:
* Ownership of Onboarding/Offboarding: Lead and manage the IT aspects of employee onboarding and offboarding processes, ensuring seamless transitions for new hires and departures.
* IT Support Management: Actively monitor and promptly address IT support requests through the ticketing system, email, phone, and in-person interactions to ensure quick and effective issue resolution.
*  Technical Support : Install, configure, and troubleshoot a range of systems including laptops, printers, operating systems (Windows, macOS, Linux ), servers, meeting rooms, and telephony equipment.
* Security and Maintenance: Perform regular maintenance and security tasks, including system patching, updates, upgrades, and backups, to uphold a secure and efficient IT infrastructure.
* User and License Management: Oversee user account administration and software license management to maintain compliance and optimize resource usage.
* IT Asset Management: Manage the IT asset inventory with precision, ensuring accurate tracking, reporting, and lifecycle management.
* Issue Resolution Follow-Up: Ensure IT issues are thoroughly resolved by following up with employees and providing any additional support as necessary.
Advantages:

* Software and Tools Experience: Proficient in using and managing Google Workspace, JumpCloud, and Slack.
* Networking Knowledge: Solid understanding of networking and web protocols, including TCP/IP, UDP, IPsec, HTTP, and HTTPS.

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products.
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems.
This is a full-time position, 9:00-18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.