The Community Experience Manager is responsible for leading the sites community experience strategy, ensuring alignment with regional and global initiatives. This role leads the design and delivery of programs, events, and communications that foster a vibrant site and employee engagement. The Community Experience Manager builds and maintains relationships with leaders and cross-functional partners, manages the site budget, and ensures the effective execution of all office-related programs. The role requires strategic vision, project management, and the demonstrated experience to drive continuous improvement in an agile environment.
Community Experience Manager Responsibilities
Partner with Head of Office and other key leaders on site-specific strategy to engage their community and enhance connection to Metas work, mission, and employees. This should align with strategic global and regional initiatives to further People@ goals
Strategically lead the execution of novel programs that build community based on local need, whilst delivering regional programs and traditions, which could include, but not limited to: Local Office Welcome, All Hands, Recognition Programs, Series, Leadership Visits, Tech Portfolio Events, Community Week
Own the efficient spending and effective tracking of Local Community Experience budget. Upkeep fiscal hygiene by ensuring all relevant tracking documents are completed
Lead communications for site including general announcements, group moderation, acting as the site sponsor for company-wide Metamate Meetups (ie. holiday party, summer party, Global Metamate Meetups) and own the internal site brand
Support the Metamate Meetup event execution alongside Community Experience Partner, as needed
Ensure the collection of relevant data in line with the Community Experience teams objectives and effective use of event Customer Relationship Manager System. Provide local contextualisation and subsequent analysis in order to inform local/ regional/ global strategy
Build and maintain a Cross Functional Leadership Council to gain insights, share impact, and advance site goals. Own Cross Functional Partner Relationships with key teams that influence local site experience (Facilities, Audio Visual, Meta Resource Groups, Human Resources Business Partners, Policy)
Build & maintain escalation paths for office related issues, feedback, concerns, and suggestions, and triages accordingly. Proactively identify and address risks, issues & opportunities for the office and manage accordingly. Advocates for sites needs and requirements
Work with Community Experience Operations Specialists to process contracts, purchase orders, purchase requests, payment, reconciliation and relevant documentation, as required
Support our scaled delivery model by partnering with local Points of Contact in dispersed sites to deliver Community Experience programming and scale our teams impact
Participate on Site resiliency team.
Requirements: Minimum Qualifications
8+ years experience with a focus on events, special projects, and vendor management
4+ years of People Management
Proven communication skills
Project management experience, including leading cross-functional projects and juggling multiple initiatives
Experience working autonomously in a fast-paced, ever-changing, and high-growth environment
Ability to prioritize and make tough choices against multiple, competing priorities
Proven experience for strategic thought leadership, innovation, and change management
Proven experience working cross-functionally across different job functions (ie. tech and non-tech) and with Leadership
Preferred Qualifications
Proven analytical skills, including research experience
BA/BS
Ability to pair empathy with strategy to anticipate needs and issues of the site.
This position is open to all candidates.