דרושים » פרסום שיווק ויחסי ציבור » Client Partner

looking for highly skilled and experienced FinOps & Customer-Success Manager to join our team.
As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

We are looking for a person who fully understands the customers technical and business needs to work side by side with them to achieve the desired results.

Responsibilities:

Manage full sales cycle
Drive successfully and represent all of solutions portfolio, which includes professional services and solutions offered by leading technology vendors
Coordination and successful execution of all required sales-related activities within a set of accounts, to achieve assigned sales objectives
Prospecting & identifying new business opportunities, leveraging, and managing existing customers & pipelines
Expanding and its vendors offered solutions & services to various industries
Engagement with various functions and decisions makers within potential and existing customers
Working with all market segments, spanning from high-tech & start-ups companies through leading global enterprises, public and industrials sectors, financials and educational institutions, and more
Cooperating with leading technological business partners

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! As a Customer Service Coordinator, you will support our customers from the time they send us their orders until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing an estimated schedule for the delivery of the products.

Responsibilities:

* Receiving orders via automatic interfaces, inputting them, and processing the orders.
* Issuing the packing slip and invoice.
* Handling the packing slip, scanning it, and charging according to the type of customer.
* Processing returns and financial credits.
* Answering phone calls from customers.
* Answering internal phone calls from marketing employees and bookkeepers.

City:
Petah Tikva