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"We are recruiting a Customer Success Manager (CSM) -
We are looking for a talented Customer Success Manager to join our team and help grow the company, liaise with customers and the company's professional teams to ensure maximum success - there is a business opportunity for candidates who succeed in their role.
Key areas of responsibility:
Customer retention: maintaining contact with customers and maintaining a high level of satisfaction.
Accompanying new customers: ensuring successful implementation of products with customers and new transactions.
Identifying Upsell/Cross-Sell opportunities: understanding needs and offering customized solutions, monitoring existing offers.
Proactive support: identifying problems in advance and providing creative solutions.
Measuring success: monitoring success and satisfaction indicators for continuous improvement.