דרושים » מחשבים ורשתות » Help Desk Team Leader 23800

משרות על המפה
 
בדיקת קורות חיים
VIP
הפוך ללקוח VIP
רגע, משהו חסר!
נשאר לך להשלים רק עוד פרט אחד:
 
שירות זה פתוח ללקוחות VIP בלבד
AllJObs VIP
כל החברות >
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 15 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.
Requirements:
25 years of experience managing Help Desk or Tier 1 IT support teams
Strong understanding of ITSM tools (Jira Service Desk or similar)
Excellent knowledge of user support workflows and service desk operations
Hands-on experience with Microsoft 365, Active Directory, and SSO platforms
Familiarity with Mac OS and Kandji advantage
Knowledge or experience with AI-driven support tools or chatbots advantage
Excellent interpersonal, verbal, and written communication skills (Hebrew & English)
Experience working in a global or multi-site environment advantage
Strong organizational and time management skills
Customer-first mindset with a proactive, can-do attitude
Bachelors degree in a relevant field or equivalent practical experience advantage.
This position is open to all candidates.
 
Hide
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8258405
סגור
שירות זה פתוח ללקוחות VIP בלבד
משרות דומות שיכולות לעניין אותך
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.
Requirements:
Minimum 3+ years of hands-on experience in IT support/Help Desk/Tier 2+ roles.
Knowledge and practical experience with Mobile Device Management (MDM) Must
Experience with Macs Must
Experience in troubleshooting hardware, software, multimedia, and video conference equipment
Experience with Single Sign-On (SSO) and Virtual Private Network (VPN) solutions Advantage
Familiarity with various operating systems (Windows, macOS, Linux).
Familiarity with G Suite, Active Directory, and IT backend environments.
Excellent communication skills and the ability to effectively interact with individuals at all levels
Proven ability to prioritize tasks in a fast-paced environment and work independently or within a team.
Managing our IT outsource company: prioritizing, assigning tickets, and daily communication.
Provide support for product-related issues, being the IT face for troubleshooting and analyzing issues with customers.
Ongoing configuration of zero-touch enrollment, primarily for Macs.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8256063
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
16/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.
Requirements:
Desired Skills
5+ years of experience in IT Operations or Support, with at least 2 years in a leadership or management role.
Proven experience managing and supporting:
Managing a cross-platform endpoint environment (Mac and Windows)
Google Workspace administration
Okta or similar SSO/identity platforms
Office 365 suite
MDM tools (e.g., Jamf, Kandji, Intune, etc.)
Strong understanding of onboarding/offboarding lifecycle management and device provisioning (Mac & Windows).
Excellent communication and interpersonal skills, with the ability to lead and collaborate across global teams.
Experience working in a cloud-first, SaaS-heavy environment.
Industry certifications (e.g., ITIL, MIcrosoft, Okta Certified Administrator).
Familiarity with automation tools like Okta Workflows, scripting (Bash/Python/PowerShell), or RPA.
Experience working in ISO27001/SOC2-compliant environments.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8219232
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
What You'll Do-
Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
Serve as the escalation point for IT support issues across the company.
Manage employee onboarding and offboarding, including hardware provisioning and access setup.
Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
Oversee office IT infrastructure (AV, desk setups, networking) at our locations.
Maintain and update our internal knowledge base and troubleshooting documentation.
Identify opportunities to improve internal processes and drive operational efficiency.
Ensure compliance with IT security policies and procedures.
Take part in an on-call rotation to handle urgent issues 24/7.
Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.
Requirements:
3+ years of experience in corporate IT support.
Deep knowledge of Mac and Windows OS, device management via Intune and JAMF.
Strong troubleshooting skills across hardware, software, and network environments.
Hands-on experience with Google Workspace and Okta administration.
Familiarity with AV and video conferencing tools, especially Zoom (users + rooms).
Experience with SaaS tools and provisioning workflows.
Ability to document solutions clearly and contribute to scalable support practices.
Strong communication skills and a service-first mindset.
Experience with ticketing systems (Zendesk, Jira) and working within defined SLAs.
Familiarity with ITIL or similar IT service management frameworks a plus.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8225726
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
Requirements:
3+ years of IT experience in a mid-size enterprise environment.
Provide first-level technical support for hardware, software, and network-related issues
Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
Deep understanding of system networking and security across Mac and Windows distributed environments.
Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
Experience with configuration and identity management tools such as Okta.
Implement and manage endpoint management tools (Intune, Jamf)
Knowledge of cloud security best practices, including authentication, IAM and networking advantage.
Familiarity with infrastructure as code.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8207808
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
5 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities:
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures
Requirements:
* 2+ years of experience in IT and customer serviceStrong understanding of hardware, software, and networking concepts
* Troubleshooting both Windows and macOS operating systems
* Excellent communication (customer orientation) and problem-solving skills
* Ability to work well under pressure and handle multiple tasks simultaneously
* Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
* Experience in Google Workspace (G-Suite) - Advantage
* Experience in AWS - Advantage
* Experience in VMware environment - Advantage
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8153303
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
Location: Tel Aviv-Yafo and Netanya
Job Type: Full Time
At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey?
The Director of Corporate Applications is responsible for overseeing the implementation and maintenance of enterprise software applications that support key business functions. This role ensures that business applications support organizational goals, are aligned with IT strategies, and deliver a high level of user satisfaction. The manager leads a team of application analysts and implementers, coordinating efforts to ensure smooth and efficient system operations across departments.
As a Director of Corporate Applications at our company you will
Lead and manage the Corporate Applications team, including hiring, mentoring, conducting performance reviews, and supporting technical and professional development
Oversee the design, deployment, and support of enterprise applications (e.g., ERP, HRIS, Legal, and other Finance systems) while managing the collaboration with cross-functional teams
Manage application lifecycles, including upgrades, integrations, and retirements
Ensure proper documentation, training, and support processes are in place for all corporate applications
Develop and manage budgets, vendor relationships, and service level agreements (SLAs)
Work closely with the internal stakeholders to define and manage the execution of new solutions supporting our companys operational goals
Monitor, control, and assess the deployment of deliverables.
Requirements:
7+ years of experience in IT & tools implementations, with at least 3 years in a leadership or managerial role
Minimum of 5 years of experience of ERP financial processes (Advanced revenue recognition - an Advantage)
Good understanding of end-to-end business processes (O2C and P2P - Required)
Strong knowledge of enterprise application platforms and system integration
Proven ability to lead cross-functional teams and manage multiple projects simultaneously
Excellent problem-solving, communication, and interpersonal skills.
Experience working in a global tech company
Ability to prioritize and manage multiple tasks
Excellent verbal and writing skills (English and Hebrew)
Bachelors degree in Computer Science, Information Systems, or related field - an advantage.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8256010
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
05/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.
Requirements:
At least 3 years of experience in an IT Technical support position supporting 500+ users in multiple office locations.
At least 3 years of hands-on experience in a MAC OS environment, including troubleshooting, installation, and maintenance.
Service-oriented, Frontal, Verbal, and in Writing.
Excellent organizational skills.
Excellent IT skills with an understanding of the technical fundamentals of networking.
Information security experience.
Excellent analytical and problem-solving skills.
Excellent ability to install, administer, and troubleshoot computer hardware, software (Mac) and networks.
Good communication skills - written and verbal.
An ability to work to tight deadlines and within constraints.
Very good English, Verbal and in Writing.
Relevant certifications - advantage.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8206432
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
18/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an outstanding IT Technician to help spread the magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.
Requirements:
4+ years of experience supporting end users both in-person and remotely.
Significant experience providing software support to Windows and macOS users.
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
Experience with at least one of the following IAM solutions is required: Okta, Azure AD, OneLogin, or Ping Identity.
Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure.
Experience in managing configuration and service of AV systems (for example: Neat, Poly etc.).
Experience with cloud service providers such as AWS, GCP, and Azure Advantage.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8222048
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.

Description:

Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.

Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.
Requirements:
5+ years of IT experience, out of which 3+ years as Sr. IT Expert.
1+ years of experience as IT Manager an advantage.
Top service awareness.
Experience with both Mac and PC installations and management.
Good familiarity with Azure cloud.
Advanced network management (Wi-Fi & Ethernet, Corp & guest, APs, Switches, FW).
Active Directory and Microsoft Entra ID expertise.
SSO protocols: SAML, LDAP, OpenID.
MDM knowledge (Jamf, Intune).
Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Palo-Alto, Checkpoint
Familiarity with VC rooms setup and management.
Ability to lead implementation projects from the planning phase to production.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8255695
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, were changing how enterprises interact with their technology.

So, if youre looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.
Requirements:
IT Experience: 2+ years in IT support.
Mac & Windows Whiz: Strong skills in both platforms.
IDP Master: Know your way around tools like Okta and AzureAD.
Ticket Tracker: Experience with support ticket systems (e.g., ServiceNow).
MDM Expert: Knowledge of Kandji, Jamf, or In-Tune.
Network Know-How: Understanding of networking and security systems.
Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
Communication Champ: Experience with tools like Slack, Zoom, and MS Teams.
Super Smiley: A positive, helpful attitude is a must!
Organized & Reliable: Pretty self-explanatory!
Problem Solver: Good at figuring things out.
Talk the Talk: Great English communication skills.

Bonus Points If You Have:
Global Experience: Worked in a multicultural company.
Advanced MDM: Super skilled with scripting, rules, and policies in Kandji, Jamf, or In-Tune.
Hybrid IT Experience: Worked with SAAS, IAAS, and On-Prem environments.
Certifications: MCP, MCSE, MCITP, CCNA, VCP, etc.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8245148
סגור
שירות זה פתוח ללקוחות VIP בלבד