דרושים » מחשבים ורשתות » IT Support Engineer

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
What You'll Do-
Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
Serve as the escalation point for IT support issues across the company.
Manage employee onboarding and offboarding, including hardware provisioning and access setup.
Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
Oversee office IT infrastructure (AV, desk setups, networking) at our locations.
Maintain and update our internal knowledge base and troubleshooting documentation.
Identify opportunities to improve internal processes and drive operational efficiency.
Ensure compliance with IT security policies and procedures.
Take part in an on-call rotation to handle urgent issues 24/7.
Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.

As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. Youll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.
This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. Youll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
This role reports to the Chief Information Security Officer
A day in the life and how youll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces.

What will you be doing?
Provide outstanding technical support and troubleshooting for our employees.
Serve as the first point of contact for employees seeking technical assistance, resolving issues or escalating as needed.
Manage user accounts, permissions, and security policies.
Oversee the IT aspects of the employee lifecycle, including seamless onboarding and offboarding processes (user provisioning, hardware setup, software deployment).
Perform system updates, patching, and routine maintenance across all platforms.
Utilize scripting to automate recurring tasks and streamline processes.
Manage hardware inventory, including PC setups, installations, repairs, and component replacements. Consistently identify and implement improvements in the companys IT environment.

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, were changing how enterprises interact with their technology.

So, if youre looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

As an Information System Engineer, you will manage and optimize our IT infrastructure while implementing efficient access controls and automation across our enterprise systems and business platforms.
You will be responsible for our IT operations and enterprise systems management. You'll administer identity and access management platforms, manage business applications including project management tools, and build automation solutions that streamline IT service delivery and enhance employee productivity.
A day in the life and how you'll make an impact:
IT Infrastructure & Systems Management
- Administer and optimize enterprise SaaS platforms and business applications
- Manage IT service delivery, user support, and system performance across the organization
- Oversee system integrations, user provisioning, and comprehensive IT asset management
Identity & Access Management
- Administer SSO and manage user access across all enterprise systems
- Implement efficient user provisioning and de-provisioning workflows
- Maintain access controls and user lifecycle management processes
IT Operations & Service Delivery
- Build and maintain integrations between business systems and IT platforms
- Develop IT automation solutions to streamline operations and reduce manual workload
- Create self-service IT capabilities and efficient onboarding/offboarding processes
System Administration & Optimization
- Monitor system performance and ensure high availability of business-critical applications
- Implement IT operational improvements that enhance productivity and user experience
- Maintain documentation, change management, and IT service standards
Business Support & Collaboration
- Partner with teams across the organization to understand and fulfill technology requirements
- Provide technical guidance on IT processes and system utilization best practices
- Troubleshoot and resolve issues across the entire IT ecosystem efficiently
- Design and enforce zero trust policies across development and operations infrastructure
Automation & Systems Integration
- Build and maintain API integrations between engineering tools and security platforms
- Develop custom automation solutions to eliminate manual administrative overhead
- Create self-service capabilities and streamlined onboarding processes
Security & Compliance
- Monitor and audit access patterns across all engineering systems
- Implement security controls that enable rather than hinder developer velocity
- Ensure compliance with security policies while maintaining operational efficiency
Collaboration & Support
- Partner with engineering teams to understand infrastructure and workflow requirements
- Provide technical guidance on security best practices and access management
- Troubleshoot and resolve issues across the engineering operations ecosystem.

As an IT Program Manager for our company's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:
Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.

Description:

Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.

Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.