דרושים » מחשבים ורשתות » IT Support Engineer

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.





Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and offboarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
What You'll Do-
Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
Serve as the escalation point for IT support issues across the company.
Manage employee onboarding and offboarding, including hardware provisioning and access setup.
Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
Oversee office IT infrastructure (AV, desk setups, networking) at our locations.
Maintain and update our internal knowledge base and troubleshooting documentation.
Identify opportunities to improve internal processes and drive operational efficiency.
Ensure compliance with IT security policies and procedures.
Take part in an on-call rotation to handle urgent issues 24/7.
Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.

As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. Youll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.
This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. Youll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
This role reports to the Chief Information Security Officer
A day in the life and how youll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces.

What will you be doing?
Provide outstanding technical support and troubleshooting for our employees.
Serve as the first point of contact for employees seeking technical assistance, resolving issues or escalating as needed.
Manage user accounts, permissions, and security policies.
Oversee the IT aspects of the employee lifecycle, including seamless onboarding and offboarding processes (user provisioning, hardware setup, software deployment).
Perform system updates, patching, and routine maintenance across all platforms.
Utilize scripting to automate recurring tasks and streamline processes.
Manage hardware inventory, including PC setups, installations, repairs, and component replacements. Consistently identify and implement improvements in the companys IT environment.

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, were changing how enterprises interact with their technology.

So, if youre looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.
Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.
About Us
we are a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

As an Information System Engineer, you will manage and optimize our IT infrastructure while implementing efficient access controls and automation across our enterprise systems and business platforms.
You will be responsible for our IT operations and enterprise systems management. You'll administer identity and access management platforms, manage business applications including project management tools, and build automation solutions that streamline IT service delivery and enhance employee productivity.
A day in the life and how you'll make an impact:
IT Infrastructure & Systems Management
- Administer and optimize enterprise SaaS platforms and business applications
- Manage IT service delivery, user support, and system performance across the organization
- Oversee system integrations, user provisioning, and comprehensive IT asset management
Identity & Access Management
- Administer SSO and manage user access across all enterprise systems
- Implement efficient user provisioning and de-provisioning workflows
- Maintain access controls and user lifecycle management processes
IT Operations & Service Delivery
- Build and maintain integrations between business systems and IT platforms
- Develop IT automation solutions to streamline operations and reduce manual workload
- Create self-service IT capabilities and efficient onboarding/offboarding processes
System Administration & Optimization
- Monitor system performance and ensure high availability of business-critical applications
- Implement IT operational improvements that enhance productivity and user experience
- Maintain documentation, change management, and IT service standards
Business Support & Collaboration
- Partner with teams across the organization to understand and fulfill technology requirements
- Provide technical guidance on IT processes and system utilization best practices
- Troubleshoot and resolve issues across the entire IT ecosystem efficiently
- Design and enforce zero trust policies across development and operations infrastructure
Automation & Systems Integration
- Build and maintain API integrations between engineering tools and security platforms
- Develop custom automation solutions to eliminate manual administrative overhead
- Create self-service capabilities and streamlined onboarding processes
Security & Compliance
- Monitor and audit access patterns across all engineering systems
- Implement security controls that enable rather than hinder developer velocity
- Ensure compliance with security policies while maintaining operational efficiency
Collaboration & Support
- Partner with engineering teams to understand infrastructure and workflow requirements
- Provide technical guidance on security best practices and access management
- Troubleshoot and resolve issues across the engineering operations ecosystem.