דרושים » מחשבים ורשתות » IT Specialist

We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. Youll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.
This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. Youll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
This role reports to the Chief Information Security Officer
A day in the life and how youll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces.

As an Information System Engineer, you will manage and optimize our IT infrastructure while implementing efficient access controls and automation across our enterprise systems and business platforms.
You will be responsible for our IT operations and enterprise systems management. You'll administer identity and access management platforms, manage business applications including project management tools, and build automation solutions that streamline IT service delivery and enhance employee productivity.
A day in the life and how you'll make an impact:
IT Infrastructure & Systems Management
- Administer and optimize enterprise SaaS platforms and business applications
- Manage IT service delivery, user support, and system performance across the organization
- Oversee system integrations, user provisioning, and comprehensive IT asset management
Identity & Access Management
- Administer SSO and manage user access across all enterprise systems
- Implement efficient user provisioning and de-provisioning workflows
- Maintain access controls and user lifecycle management processes
IT Operations & Service Delivery
- Build and maintain integrations between business systems and IT platforms
- Develop IT automation solutions to streamline operations and reduce manual workload
- Create self-service IT capabilities and efficient onboarding/offboarding processes
System Administration & Optimization
- Monitor system performance and ensure high availability of business-critical applications
- Implement IT operational improvements that enhance productivity and user experience
- Maintain documentation, change management, and IT service standards
Business Support & Collaboration
- Partner with teams across the organization to understand and fulfill technology requirements
- Provide technical guidance on IT processes and system utilization best practices
- Troubleshoot and resolve issues across the entire IT ecosystem efficiently
- Design and enforce zero trust policies across development and operations infrastructure
Automation & Systems Integration
- Build and maintain API integrations between engineering tools and security platforms
- Develop custom automation solutions to eliminate manual administrative overhead
- Create self-service capabilities and streamlined onboarding processes
Security & Compliance
- Monitor and audit access patterns across all engineering systems
- Implement security controls that enable rather than hinder developer velocity
- Ensure compliance with security policies while maintaining operational efficiency
Collaboration & Support
- Partner with engineering teams to understand infrastructure and workflow requirements
- Provide technical guidance on security best practices and access management
- Troubleshoot and resolve issues across the engineering operations ecosystem.

As an IT Program Manager for our company's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:
Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations.

we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, were changing how enterprises interact with their technology.

So, if youre looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

We are seeking a highly skilled Project Manager to join our Corporate IT Department.
In this role, you will apply your analytical and problem-solving expertise while working closely with leadership and stakeholders across the organization.
If you're passionate about solving complex technological challenges, take a proactive approach, and excel at planning and executing projects aligned with strategic business goals - we encourage you to apply.
Key Responsibilities
Lead the end-to-end delivery of medium to large-scale strategic IT projects, ensuring alignment with business goals and technical feasibility.
Develop, maintain, and execute comprehensive project plans, including scope, timeline, budget, risk, and resource management.
Drive cross-functional collaboration by coordinating internal teams and external vendors for seamless project execution.
Facilitate project governance through regular stakeholder communication, project meetings, status reporting, and decision tracking.
Proactively identify and manage project risks, dependencies, and issues; escalate as needed to ensure timely resolution.
Ensure all projects are delivered on time, within scope, and within budget while maintaining high-quality standards.
Apply Agile methodologies and change management practices to improve project adaptability and stakeholder engagement.
Analyze emerging business needs and technology trends to recommend and implement effective project solutions.

At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey?
The Director of Corporate Applications is responsible for overseeing the implementation and maintenance of enterprise software applications that support key business functions. This role ensures that business applications support organizational goals, are aligned with IT strategies, and deliver a high level of user satisfaction. The manager leads a team of application analysts and implementers, coordinating efforts to ensure smooth and efficient system operations across departments.
As a Director of Corporate Applications at our company you will
Lead and manage the Corporate Applications team, including hiring, mentoring, conducting performance reviews, and supporting technical and professional development
Oversee the design, deployment, and support of enterprise applications (e.g., ERP, HRIS, Legal, and other Finance systems) while managing the collaboration with cross-functional teams
Manage application lifecycles, including upgrades, integrations, and retirements
Ensure proper documentation, training, and support processes are in place for all corporate applications
Develop and manage budgets, vendor relationships, and service level agreements (SLAs)
Work closely with the internal stakeholders to define and manage the execution of new solutions supporting our companys operational goals
Monitor, control, and assess the deployment of deliverables.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.

Description:

Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.

Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.