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Required NOC Team Lead
Tel Aviv
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a NOC Team Lead you will lead a team of Engineers who are actively monitoring our global systems and working closely with customers when they confront urgent issues.
The NOC Team Leader responsibilities include optimization of current processes and tools to ensure smooth operations and effective collaboration and communication, as well as to train, manage and mentor the NOC engineers.
What You'll Do:
Take active part in managing critical incidents from NOC perspective, including working with technical and business teams, and manage NOC workflows in these incidents.
Act as an escalation focal point within the NOC team, increasing NOC independence in technical areas.
Manage a growing team of NOC Engineers and their growth; Be in charge of the Engineers' professional level and constantly work to improve and develop it
Maintain and update NOC internal Knowledge Base and make sure it is up to date and well organized and accessible.
Improve NOCs monitoring and proactivity capabilities to achieve fast and accurate response to any issue.
Lead efforts for automating manual tasks such as auto-healing processes and routine tasks.
Lead processes of improvements within NOC based on incidents postmortems and data review.