דרושים » בכירים » Vice President of Global Customer Service

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קרול יועצים
דרושים בקרול יועצים
Location: Tel Aviv-Yafo
Job Type: Full Time
VP Global Customer Service
North District, Israel (On-site)

About the Role

Were looking for a hands-on, strategic leader to head the Global Customer Service Solutions organization. In this role, youll take full ownership of the post-delivery customer experience, overseeing everything from installation and onboarding to ongoing service and support. Your mission: to build and lead a high-performing team, implement scalable processes, and transform service into a true competitive advantage. This is a unique opportunity to shape how we support our customers worldwide and play a key role in our long-term success.
Build and lea
Requirements:
Requirements:
Lead the Global Service function in a fast-paced, innovation-driven company

Develop and manage support strategy for partners and direct customers

Own the Global Service P L: financial reporting, performance, and cost control

Build and lead a high-performing service team focused on customer success

Oversee installation, project management, field and remote service, and business development

Allocate resources across HQ and regional teams for scalable, reliable service

Champion customer satisfaction using data, KPIs, and continuous improvement

Collaborate with R D, Sales, and Operations to enhance service performance

Establish a scalable service framework to support new technologies and products

This position is open to all candidates.
This position is open to all candidates.
 
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8225151
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משרות דומות שיכולות לעניין אותך
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3 ימים
KNAPP ישראל
דרושים בKNAPP ישראל
Job Type: Full Time
Knapp is one of the top 3 automation companies in world, developing and manufacturing intelligent warehouse systems using the latest solutions in digitalization, software, automation and robotics.

In this position you will:
- Be an integral part of the company's management and report to Knapp Israel's CEO.
- Develop and strengthen KNAPP Israel's distinctive service brand.
- Develop and strengthen customer relationships and customer satisfaction.
- Responsible for developing, leading, and managing employees, while leading continuous improvement activities across all sites.
- Responsible for customer service cost budget.
- Proactively seek new business opportunities.
- Ensure professional cooperation with the corporate service department.
Requirements:
- Experience in managing multi-site teams at a strategic level.
- Understanding of automation/operation/manufacturing industry.
- Strong customer service experience and management.
- Proactive approach, experience in initiating and leading processes and changes.
- Mechanical / electrical education (eng. or practical).
- Excellent command of English - spoken and written.
This position is open to all candidates.
 
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הגשת מועמדות
עדכון קורות החיים לפני שליחה
8210063
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6 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
A world-leading material science company, focused on the research, development, manufacturing, and marketing of vision and light control technologies that support safe, sustainable, comfortable, and agile user experiences across various industries.

We are looking for a motivated, hands-on Sales Operations Manager with strong analytical and problem-solving skills, to lead the Sales Operations within our Architecture Business Unit.

In this role, youll be part of our global sales operations team and will work closely with the EVP of the Architecture BU to support and drive the success of the business unit, including managing the Architecture BUs Sales Operations team.

Joining the team means being part of an elite group of innovators with a passion for creating future-defining and groundbreaking technologies that shape our everyday lives.

Responsibilities
Lead and manage the Sales Operations coordinators for the Architecture Business Unit, ensuring alignment with business goals and optimizing sales processes.
Take ownership of the entire sales order lifecycle, from Lead to Cash.
Work closely with the EVP of the Architecture BU to develop and execute tailored sales strategies that drive business unit growth and support the achievement of sales targets.
Work with the Production, Planning, Finance and the Logistics teams to ensure smooth, accurate, and timely execution of orders.
Drive and track Sales KPIs to provide valuable insights and analysis to the leadership team.
Act as a central focal point for the Sales Operations team and Sales Managers, liaising with internal stakeholders
Optimize and streamline sales workflows to enable scalability and efficiency
Maintain data accuracy and visibility across systems: Salesforce and SAP
Requirements:
3+ years of experience in Sales Operations, ideally in a global or technology-driven environment within a product-focused company
Proven experience managing Sales Operations teams
Hands-on experience with Salesforce must
Experience working with SAP a significant advantage
Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously
Excellent communication and collaboration skills, particularly with cross-functional teams and senior leadership
Fluent in English (Must) verbally and in writing
Proactive, with a results-driven mindset, and the ability to thrive in a high-growth environment
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
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