דרושים » מחשבים ורשתות » IT Team Leader

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

As an Information System Engineer, you will manage and optimize our IT infrastructure while implementing efficient access controls and automation across our enterprise systems and business platforms.
You will be responsible for our IT operations and enterprise systems management. You'll administer identity and access management platforms, manage business applications including project management tools, and build automation solutions that streamline IT service delivery and enhance employee productivity.
A day in the life and how you'll make an impact:
IT Infrastructure & Systems Management
- Administer and optimize enterprise SaaS platforms and business applications
- Manage IT service delivery, user support, and system performance across the organization
- Oversee system integrations, user provisioning, and comprehensive IT asset management
Identity & Access Management
- Administer SSO and manage user access across all enterprise systems
- Implement efficient user provisioning and de-provisioning workflows
- Maintain access controls and user lifecycle management processes
IT Operations & Service Delivery
- Build and maintain integrations between business systems and IT platforms
- Develop IT automation solutions to streamline operations and reduce manual workload
- Create self-service IT capabilities and efficient onboarding/offboarding processes
System Administration & Optimization
- Monitor system performance and ensure high availability of business-critical applications
- Implement IT operational improvements that enhance productivity and user experience
- Maintain documentation, change management, and IT service standards
Business Support & Collaboration
- Partner with teams across the organization to understand and fulfill technology requirements
- Provide technical guidance on IT processes and system utilization best practices
- Troubleshoot and resolve issues across the entire IT ecosystem efficiently
- Design and enforce zero trust policies across development and operations infrastructure
Automation & Systems Integration
- Build and maintain API integrations between engineering tools and security platforms
- Develop custom automation solutions to eliminate manual administrative overhead
- Create self-service capabilities and streamlined onboarding processes
Security & Compliance
- Monitor and audit access patterns across all engineering systems
- Implement security controls that enable rather than hinder developer velocity
- Ensure compliance with security policies while maintaining operational efficiency
Collaboration & Support
- Partner with engineering teams to understand infrastructure and workflow requirements
- Provide technical guidance on security best practices and access management
- Troubleshoot and resolve issues across the engineering operations ecosystem.

We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.

Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.

Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

We are seeking a results-driven DevOps Team Lead to head the DevOps and Infrastructure team within our R&D organization. This role requires strategic vision, technical expertise, and a proactive approach to drive operational excellence, empower teams with robust tools and automation, and ensure high system reliability and scalability.

As the DevOps Team Lead, you will be instrumental in delivering critical KPIs, including system uptime, automation, incident management, and collaboration with development and QA teams to enable self-sufficiency. Additionally, you will serve as the leader for strategic projects, identifying opportunities to improve infrastructure and operational processes, setting long-term goals, and executing initiatives that align with Cyberints business objectives and growth.

Key Responsibilities
Strategic Leadership

Identify and lead strategic projects to enhance Cyberints platform scalability, reliability, and operational efficiency.
Develop and execute a roadmap for critical infrastructure and DevOps initiatives that drive business success.
Collaborate with senior stakeholders to align projects with organizational priorities and deliver measurable outcomes.
System Reliability & Uptime

Lead initiatives to ensure system reliability, minimize disruptions, and maintain high availability for Cyberints SaaS platform.
Establish and manage proactive monitoring, alerting, and preventive maintenance strategies.
Drive incident prevention efforts, ensuring robust failover and disaster recovery mechanisms.
Develop and maintain playbooks to enable rapid diagnosis and resolution of issues.
Automation, Infrastructure as Code (IaC), & Self-Service Enablement

Champion the adoption of automation and IaC to streamline infrastructure management and deployments.
Build and enhance self-service tools and frameworks, empowering R&D teams to operate independently with minimal reliance on DevOps.
Continuously improve CI/CD pipelines to optimize deployment speed and reliability.
Collaboration & Support for Self-Sufficiency

Collaborate closely with development, QA, and support teams to deliver tools and frameworks that promote team autonomy and efficiency.
Advocate for cross-functional engagement to align operational processes with R&D objectives.
Provide training and mentorship to teams on using DevOps tools effectively.
Accountability, Ownership, & Scalability

Take ownership of all systems and infrastructure, ensuring solutions are scalable, resilient, and aligned with Cyberints growth objectives.
Establish clear accountability frameworks for maintaining infrastructure and delivering on key projects.
Design and execute a roadmap to support self-service-oriented and scalable solutions.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.
Description:
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.

As an IT Program Manager for our company's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:
Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations.

seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects. The position includes: Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills. Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction. Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment. Define IT infrastructure strategy, architecture, and processes to align with organizational goals. Ensure the security of data, network access, and backup systems. Lead desktop and Help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages effectively. Act as the focal point of contact for all IT services. Lead and support corporate IT initiatives, including projects related to the companys deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

Required Data Infra Tech Lead
A day in the life and how youll make an impact:
Were seeking an experienced and skilled Data Infra Tech Lead to join our Data Infrastructure team and drive the companys data capabilities at scale.
As the company is fast growing, the mission of the data infrastructure team is to ensure the company can manage data at scale efficiently and seamlessly through robust and reliable data infrastructure. As a tech lead, you are required to independently lead the design, development, and optimization of our data infrastructure, collaborating closely with software engineers, data scientists, data engineers, and other key stakeholders. You are expected to own critical initiatives, influence architectural decisions, and mentor engineers to foster a high-performing team.
You will:
Lead the design and development of scalable, reliable, and secure data storage, processing, and access systems.
Define and drive best practices for CI/CD processes, ensuring seamless deployment and automation of data services.
Oversee and optimize our machine learning platform for training, releasing, serving, and monitoring models in production.
Own and develop the company-wide LLM infrastructure, enabling teams to efficiently build and deploy projects leveraging LLM capabilities.
Own the company's feature store, ensuring high-quality, reusable, and consistent features for ML and analytics use cases.
Architect and implement real-time event processing and data enrichment solutions, empowering teams with high-quality, real-time insights.
Partner with cross-functional teams to integrate data and machine learning models into products and services.
Ensure that our data systems are compliant with the data governance requirements of our customers and industry best practices.
Mentor and guide engineers, fostering a culture of innovation, knowledge sharing, and continuous improvement.

In this role, you will provide direct support to users across our growing organization on all global sites.

You will be located in our brand new TLV site and be a member of our global IT Helpdesk team based in our Haifa HQ.

Your day-to-day will include providing IT support for all Plus500 employees in our various global sites. Maintaining TLV hardware assets and making sure that the site is running smoothly, includes office IT infrastructure and making sure the office is a great place to be in.

If you consider yourself a responsible, organized, tech-savvy quick learner and have a passion for challenges - we are looking for you!