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The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.

In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.

Responsible for training, installing, and supporting all Nova products at customer sites worldwide.

We foster teamwork, excellence, and innovation, making customer success our main goal.

What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.

We are looking for a System Physicist- M.Sc. Student to be responsible for a novel product throughout its life cycle from the development stage to installation and support at customer sites, as part of a team.

The student system engineer will practice innovative and critical thinking together with methodological and precise scientific investigation, both broad and in-depth investigation of complex multi-disciplinary systems acquiring strong insight of the physics and algorithms defining its performance.

What you will be doing:
Theoretical and experimental study of new system methods and algorithms to support state-of-the-art solutions.
Define and oversee the implementation of your solutions.
Hands on tool experiments and testing in clean-room environment.
Service and production guidance and support on challenging topics.
Collaboration and system lead with HW and SW engineers.
Data and statistical analysis.
Advanced logic and sequence design.
Algorithm development.
Performance and critical behavior testing and design.
Developing practical solutions and methods for critical challenges.
Conduct lab and on-site system diagnostics, troubleshooting, and problem-solving. Tasks include root-cause analysis, mitigation plans, implementing robust system calibration methods, and product transfer to manufacturing.
Intensive interface with diverse disciplines: physics, optics, algorithms, mechanics, electronics, and software.
Transform customers high-level requirements into concrete technical specifications and design.