דרושים » מחשבים ורשתות » Help Desk Administrator

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Key Responsibilities
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
Manage IT Support tickets queue according to the companys SLA and KPIs in order to provide quick, efficient and professional support
Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
Troubleshoot, investigate and solve complex IT issues related to:
Computers and servers software (systems configuration, software management)
Computers and servers hardware (upgrades, maintenance & replacement )
Operating systems (Windows ,MacOS)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
Support & implement new technologies/systems
Other duties as needed or assigned

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.

What You Will Be Doing
In Your First 30 Days:
Learn about Sisenses IT systems, tools, and workflows.
Manage user onboarding and offboarding, including access setup and hardware provisioning.
Support employees with IT issues through walk-ups, email, and chat.
Resolve IT tickets using the Global IT Ticketing System (Freshservice).
Assist in managing Mac and Windows devices using MDM tool.
Work with Active Directory to manage user accounts and permissions.
Provide onsite IT support for employees, meeting rooms, and company events.
Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.
By Day 60:
Identify and implement improvements to internal IT processes and suggest automation ideas.
Assist with equipment purchases, asset management, and coordinating repairs with vendors.
Maintain IT asset inventory and update documentation for hardware and software resources.
Support remote employees by troubleshooting connectivity and access issues.
Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.
By Day 90:
Provide IT support for executives and senior leadership as needed.
Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
Document IT procedures and contribute to improving response times and resolution efficiency.
Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.

We are seeking a motivated and customer-oriented Junior Help Desk Technician to provide technical support to our users. This role involves diagnosing and resolving hardware and software issues, assisting with network troubleshooting, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to support requests in a timely manner.
Diagnose and resolve hardware and software issues.
Log employee queries and track issues.
Analyze call logs to identify common problems.
Test and evaluate new technology.
Update self-help documents for users.
Escalate complex issues to senior technicians.

The Cloud and Virtualization Engineer key responsibilities will be to design, develop, implement, monitor and maintain hybrid environment including Microsoft (Azure), Amazon (AWS), Google (GCP) and VMware cloud-based solutions to meet our expanding business needs to implement a diverse multi-cloud environment.
End to end ownership on all cloud and virtualization domains and services
Administration of hybrid-environment which includes local datacenters and multiple private and public Cloud environments and services related to compute, storage, network, and security
Manage and execute cloud solutions from conceptual design to implementation and through its life cycle
Design and development of new Cloud service offerings including documentation and scoping

We are looking for a Product Escalation Engineer to join our team.


Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.

Required System Administrator
Description
Join our dynamic Production group in the Operations department as part of the Technical Support team. In this role, youll be at the heart of maintaining, supporting, and deploying our cutting-edge production environment, which powers dozens of stores and hundreds of hardware and network components.
The position:
Your responsibilities will include ensuring the smooth operation of production hardware and network infrastructure, configuring and deploying systems for new stores and sites and real-time troubleshooting of incidents. Youll work closely with cross-functional teams in Operations and R&D to deliver seamless performance in a fast-paced, innovative environment.
A day in the life:
Configure and deploy hardware, software, and network systems for new sites.
Maintain and troubleshoot switches, firewalls, and network protocols.
Optimize network performance and ensure connectivity.
Work closely with Operations and R&D teams to resolve issues and implement improvements.
Troubleshoot and resolve production issues in real time.

We are looking for a Field Enablement Admin position.
As a Field Enablement Admin, you will support the implementation, maintenance, and optimization of Revenue Enablement Platforms, including our LMS (Juno) and Sales Enablement Platforms (SEP). You will also play a key role in orchestrating global sales events (e.g., Sales Kickoffs, workshops, and regional trainings) across AMER, APAC, and EMEA, ensuring revenue teams have seamless access to enablement tools, structured learning, and impactful events that drive sales performance.
As a Sales Enablement Specialist you will...
Enablement Systems & LMS Administration
Implement, manage, and maintain enablement platforms, including system integrations, data migration, and validation.
Configure learning paths, permissions, KPIs, and reporting dashboards.
Collaborate with vendors and customer success teams to ensure system performance.
Train employees, managers, and enablement champions on system usage and best practices.
Drive adoption and engagement through awareness campaigns and enablement initiatives.
Support the adoption of sales tools such as SalesLoft, Gong, Linkedin, data enrichment tools, and more by tracking and reporting on usage and performance.
Assist in the organization and execution of sales enablement events (including Sales Kickoffs, workshops, and training sessions), globally.
Manage event logistics, including venue selection and setup, registration, attendee management, and communications, pre & post-event operations.
Provide troubleshooting support and manage escalations for system-related issues.
Work cross-functionally with IT and Learning & Development to optimize workflows.

we are looking for a Linux System Administrator to manage, maintain, and improve our growing IT infrastructure. You will be a part of the IT Infrastructure team responsible for the design, maintenance, and operation of a complex IT environment.

Key Responsibilities
Managing Kubernetes (K8S) environments (Linux and Windows based).
Ensure security and compliance across Kubernetes workloads
Optimize performance and resource utilization of Kubernetes nodes and pods.
Manage Linux-based infrastructure supporting Kubernetes, including networking, storage, and OS-level tuning.
Collaborate with development teams to support CI/CD pipelines and application deployments.
Perform regular system patching and upgrades, ensuring minimal downtime and operational continuity.
Monitor and troubleshoot production K8s environments (using Prometheus, Grafana, and other observability tools).
Document configurations, processes, and troubleshooting steps for operational transparency and efficiency.
Planning and implementation of global corporate IT projects.
Supporting 24x7 business-critical systems.
Collaborating with other IT teams to integrate and optimize infrastructure components.
Job Id: 22757

You will be a part of the IT Infrastructure team responsible for the design, maintenance and operation of a complex IT infrastructure.

Key Responsibilities
Operation and maintenance of Corporate IT Infrastructure
Planning and Implementation of global corporate IT projects.
Be an administrator of a large scale, worldwide production environment.
Developing and deploying customized virtualization, storage and backup solutions.
Optimizing hardware and software to enable VMware integration.
Supporting 24x7 business critical systems which are hosted in several geo locations.