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We’re a small but growing company looking for a hands-on Support Shift Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and making sure our customers get the best service possible. If you're a problem-solver who enjoys working closely with a small team, we’d love to have you on board! What You’ll Be Doing:
* Running the show during your shift—keeping things organized and making sure our support team is on top of things.
* Helping the team handle customer inquiries and jumping in when complex issues arise.
* Keeping an eye on response times and ensuring we meet our service standards.
* leading team members to help them improve and grow.
* Handling any urgent problems that pop up and finding quick solutions.
* Communicating with other teams to ensure smooth workflows.
* Coming up with ideas to improve our processes and customer experience.

Support Partner Modellama: Grow Your Career in Sports Analytics! Our support department is looking for a Support Partner to work on shifts. As a Support partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You’ll also collaborate with our research and development teams to address and solve customer challenges effectively. What You’ll Do: Client Support : Handle inquiries via email, phone, and chat with professionalism and accuracy. Problem Solving : Work closely with technical teams to resolve customer issues and improve our products. Knowledge Development : Become an expert in our products to deliver valuable guidance and solutions. Documentation: Maintain support resources like FAQs and guides. Customer Feedback: Help us understand customer needs and drive ongoing improvement.