דרושים » מחשבים ורשתות » Help Desk & System Administrator

We are seeking a full time IT On site support Team leader for ISR and EMEA regions.
As an IT On site support Team leader, you will be responsible for the On site support technicians in Israel and EMEA, the team maintain and provide hardware support of computer systems and networks for the companys employees, solving technical IT and applications problems which required hands on field either over the phone or in person.
You and your team will be responsible for workstations equipment and conference rooms under your branches responsibility, storage, installations, shipping and maintenance.
The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills, ability to work on multiple tasks at the same time.
Manage the On site support team in ISR and EMEA and evaluate their performance including training and support the team
Manage the team support processes and tasks to meet the required SLA (Service Level Agreements) to improve service KPIs
Review and analyze daily, weekly, and monthly reports, insights and KPIs for the service continuous improvement and productivity
Manage the team members personal queues, case backlog and ensure customer service is timely and accurate daily
Establishing and maintaining strong relationships across the IT teams and with our employees Manage critical escalations and situations within the team**
Improvement and productivity and establish best practice through the entire technical support process
Supporting the roll-out of new hardware and applications
Hands on in handling the on going tickets if required
Maintain all VC rooms and make sure all the equipment is up to date.

we are looking for a Linux system administrator to join our highly experienced technological team 
Responsibilities
 Install, configure, and maintain Linux Environment.
 Manage numerous Linux systems.   
 Manage network and security devices.   
 Fully manage the deployment, configuration, and troubleshooting of all aspects of virtualization systems.  
Administer and maintain Storage systems.
Install, configure, and maintain servers and system operations.
Write and troubleshoot automation scripts in order to improve process flows and concepts.
Manage and maintain monitoring systems.

We are recreating the field of knowledge management. If you are the kind of person who wants to learn the deep processes and stay up to date with the new relevant technologies, if you truly believe in quality and innovation and learning is apart from you

Come to take part in our creation!

We choose the best business solution for our clients, and we truly care for it!

Description-
Investigate and understand the basis for every line item on our cloud infrastructure invoices
Optimize performance to spend where you need to and redistribute resources
Suggest areas for improving spend by finding better rates or improved technology
Find anomalies in usage patterns and give quick feedback in order to course-correct
Predict, plan, and ensure resources utilization to estimate the need for the future and negotiate a discount or pre-allocate resources
Create business intelligence reporting to inform the broader organization and empower other teams to facilitate cost optimization and minimize waste
Assist in architectural designs and decisions
Having real-time data you can predict and make decisions to optimize costs
Review customer's cloud infrastructure and produce cost optimization reports on monthly bases

We are looking for a System Integrator to join the company integration division, The position is primarily hands on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer. The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities.

Why Join Us:
mPrest Systems, a global provider of mission-critical monitoring & control solutions for the defense, security, utility, and Internet of Things (IoT) sectors. Our game-changing technology is already making a difference worldwide. You can also make a difference by joining our company!