We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.
Requirements: Bachelor's degree or equivalent experience.
administered an ERP solution such as SAP, Peoplesoft, JDEdwards, Oracle or like.
or more years working with SAP, PeopleSoft, JDEdwards, or other, ERP system.
to find and guide customers on issues outside of the software.
experience with the ability to troubleshoot queries and understand database structure.
with application security such as SAP ECC, S4H, S4H SAAS, C4C
with Business Process Control and Automation.
with Governance, Risk, and Compliance (GRC) Access Control.
of basic cloud concepts.
of Identity Management Solutions.
to work with global team members and customers from diverse cultures.
with mentoring team to overcome challenge areas.
English and communication skills.
This position is open to all candidates.