We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What youll do:
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
Play a key role in feature design activities and understanding features in depth.
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.
Requirements: 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
Strong troubleshooting skills and methodological approach.
Previous experience with customers (working directly and on-site visits).
Excellent communication (written and oral) and teamwork skills.
Demonstrated experience in writing code projects with Python and Java major advantage
Experience working with various data bases and with MongoDB an advantage
Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
Experience with Kubernetes and other container orchestration technologies an advantage
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
IT experience (large organizations advantage).
This position is open to all candidates.