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At our company, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Were seeking a Customer Learning Associate who will be responsible for ensuring that we have the materials in place to allow our customers to know how our tools can work for them and is passionate about scaling client outcomes through process documentation, enablement content, and knowledge-sharing resources. This role is part of the Customer Delivery team, which is responsible for onboarding, training, and ensuring long-term client success. Your work will directly impact how customers adopt us at scale and how our internal teams deliver consistent, high-quality experiences. You will be instrumental in building and evolving our knowledge base, onboarding programs, and internal enablement processes to ensure both clients and our teams can learn, adapt, and scale efficiently.

Responsibilities:
Develop and maintain documentation that our customers will use to understand our products functionality. This includes implementation guides, training materials, knowledge base articles, and client playbooks for both audit and lease modules.
Use your training and enablement expertise to improve our company-led customer training activities. You will collaborate with our product and services experts to make the best-fit onboarding and training materials for our customers.
Design and deliver modern, scalable content that keeps our customers up to date as we expand our product functionality. Select the appropriate medium(s) for delivery: emails, webinars, live trainings, and edited videos.
Gather feedback from customer engagements and internal teams to refine content and improve the overall customer learning experience.
Collaborate cross-functionally with Product, Support, and Customer Success to ensure client-facing resources stay current and impactful.