DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
Provide end-user support, resolving technical issues and provides technical assistance.
Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Basic troubleshooting of the local office network switches, access points and printers.
Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
Users, Groups, and Permissions management across all company systems/services.
Monitor and work with the Help desk support ticketing system (Freshservice).
Requirements: 2+ years of Help desk /Service Desk experience.
Good Knowledge and troubleshooting skills for Microsoft OS and MacOS- Must.
Experience with hardware components (Desktops, Laptops, Switch, Firewall, Servers).
Experience with software deployment systems.
Experience with deployment of complex engineering and development software clients
Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - Must.
Service orientation and great communication skills for communication with employees, VIPs and within the IT group- Must.
This position is open to all candidates.