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Dustphotonics develops cutting-edge technology in Silicon Photonics, which is revolutionizing connectivity and communication in data centres. Silicon photonics is becoming a standard technology used for high-performance systems, solving challenges related to performance, integration, power, and cost. This technology is also growing rapidly in other markets, such as healthcare, LIDARs, and other sensors. At Dustphotonics, we are committed to solving difficult problems in a smart and simple way, thinking outside the box, leveraging the knowledge and know-how of our team members, and working together to create magic. Our company culture is characterized by accountability for our ethics and for being fair to every employee, customer, supplier, and partner. We believe in working hard and having fun on the way to success. We welcome you to join our team—apply for your next career opportunity with us! We are looking for a Lab Technician to join our R&D team


Responsibilities:

* Identify and work with laboratory equipment, tools, supplies and materials.
* Maintain the lab area and equipment in a safe and organized manner.
* Perform basic lab equipment maintenance as scheduled and in accordance with lab/equipment manual specifications.
* Perform multiple concurrent tasks at several different equipment stations to maintain acceptable job flow.
* Read, comprehend and follow technical manuals and protocols.
* Fill out all assigned reporting forms in a timely manner.
* Read and interpret prescription specifications.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker The Senior Chargeback Optimization Analyst will be responsible for overseeing and enhancing the company's chargeback management processes. This role is crucial in identifying inefficiencies related to chargebacks, card disputes, and fraud, and in driving data-driven decisions across the organization. The successful candidate will collaborate closely with multiple departments to ensure data accuracy, relevance, and effective utilization in risk-related activities. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena: 1. Chargeback Management and Analysis Review and Oversight
* Review chargeback analyses performed by junior analysts, providing additional insights and recommendations.
* Oversee chargeback processes for strategic customers, including managing Proof of Concepts (POCs).
* Collaborate with the offsite team of chargeback analysts to ensure consistency, best practices and quality in chargeback handling.
* Compare organizational performance against industry standards to ensure competitiveness.
* Participate in industry forums and networks to stay informed about best practices. Quality Assurance
* Responsible for the QA done on cases. The operational methodology of what to be reviewed by others (e.g. decide what to sample).
* Conduct quality assurance on case submissions to ensure accuracy and compliance with industry standards.
* Review reports generated by analysts, ensuring clarity and precision. Optimization of Templates and Evidence
* Suggest and implement optimization processes for chargeback response templates and evidence/automation creation to increase win rates.
* Leverage smaller reports (e.g. CS reports) into broader view and provide insights to improve Chargeflow’s solution.
* Develop and update internal policies to maintain compliance with regulatory requirements.
* Provide training to team members on compliance-related topics. 2. Customer Support and Collaboration
* Review and oversee customer success requests for information, leveraging deep domain knowledge to provide accurate and helpful insights.
* Collaborate (and be a point of contact) with Sales, Marketing, Product, and Engineering teams to ensure they get domain related support. 3. Reporting and Documentation
* Establish and enforce documentation standards to ensure consistency and completeness.
* Regularly review and update documentation to reflect current processes and regulations.