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we are a leader in the chargeback automation industry, providing hands-free, AI-driven solutions that help merchants reclaim revenue with accuracy and speed. Our mission is to remove friction from the payment dispute ecosystem so businesses can stay focused on what truly matters: growth. We're a forward-thinking, high-velocity company that values accountability, creative problem-solving, and operational excellence. You will play a critical role in scaling our GTM engine as we scale to $100M+ ARR. This is a highly cross-functional, hands-on role where you will build enablement programs, optimize sales and CS processes, and ensure our customer-facing teams have the training, content, and workflows they need to execute with excellence. You'll partner closely with Sales, CS, Marketing, Finance, and Product to translate strategy into high-quality execution. Key Responsibilities Enablement & Training
* Design and deliver comprehensive onboarding programs for Sales (AEs), BDRs, Sales Engineers, and CS teams
* Build structured 30-60-90 day ramp plans with clear milestones and role-specific assessments
* Develop and deliver ongoing training: discovery, demo, objection handling, negotiation, prospecting, technical enablement
* Create enablement content: playbooks, call scripts, process documentation, training videos
* Build certification programs for key competencies and sales/CS methodologies (MEDDIC, etc.)
* Facilitate skills workshops, role-playing exercises, and coaching sessions
* Partner with Product on feature release training and demo best practices
* Coach managers on how to develop and reinforce skills with their teams
* Build and maintain centralized enablement library organized by role and use case Process Optimization & Scalability
* Document and standardize processes across the customer lifecycle: prospecting close handoff renewal
* Identify bottlenecks and inefficiencies in sales and customer workflows; lead improvement initiatives
* Design scalable, repeatable processes that support a high-growth environment
* Build role-specific playbooks for common scenarios with talk tracks and templates
* Partner with Revenue Operations on process implementation in systems ( salesforce, Gong)
* Ensure all GTM processes map tightly to company OKRs and KPIs
* Drive adoption of methodologies and processesnot just documentation Deal & Performance Support
* Provide coaching and support on strategic deals: deal strategy, qualification, objection handling
* Conduct regular deal reviews with reps and managers
* Analyze won/lost deals to identify patterns and improve approach
* Shadow calls and meetings, provide feedback
* Work closely with CS team on renewal strategies and expansion plays
* Support deal desk activities and deal structure guidance Cross-Functional Collaboration & Rhythms
* Partner with Marketing on campaign enablement, messaging training, and content distribution
* Collaborate with Revenue Operations on tool rollouts, reporting, and process automation
* Work with Product on launch readiness and customer feedback loops
* Support cadence building: QBRs, pipeline calls, team training sessions, and GTM rhythms
* Align enablement roadmap with GTM strategy and CRO priorities
* Present enablement metrics and impact to senior leadership Program Management & Measurement
* Build enablement calendar and communication cadence
* Track enablement effectiveness: time-to-productivity, certification completion, win rates, ramp metrics
* Measure correlation between training and performance outcomes