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As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers.
You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

The Customer Success & Engagement team sits within Customer Growth and is responsible for driving expansion, retention, and long-term value across our companys top customers.
We are looking for an Operations & Enablement Manager to operationalize and embed our growth and engagement motions across our GTM teams, including X-sell and upsell, pricing, and contracting initiatives.
This role is highly hands-on and execution-oriented: building playbooks, defining processes, supporting tool implementation, and working closely with CSMs and Team Leads to turn strategy into day-to-day practices.
This is an ideal role for someone who thrives at the intersection of process, enablement, systems, and people, and enjoys making complex motions simple, scalable, and actionable.
What youll do
Design clear and actionable operational playbooks that support customer growth motions across the full customer lifecycle (e.g., X-sell, customer handovers, contracts, and pricing packages), covering pre-engagement, execution, and post-engagement follow-up.
Define and operationalize funnel tracking within Salesforce and other systems, including clear rules for opportunity creation and updates, stage progression, required documentation, and handoffs.
Help translate the customer growth strategy into concrete workflows and best practices that can be easily adopted by CSMs in their day-to-day work.
Support the design and rollout of new best-in-industry growth motions (e.g., CTAs, persona-based workflows).
Support the CS teams shift to a more commercial-focused operating model, ensuring CSMs have the tools, playbooks, data, and other support needed to adopt new ways of working.
Partner with CSMs and Team Leads to embed operational playbooks into existing CS routines through hands-on collaboration, feedback loops, and iteration.
Identify execution gaps and continuously optimize processes to improve effectiveness.
Define and maintain high standards of data quality across CS processes, monitor data health, identify gaps, and partner with relevant teams to improve documentation and reporting.