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Were looking for a Payments Operations Specialist to join Operations team and take an active role in the day-to-day execution of payments, banking operations, and financial controls.
This is a hands-on role for someone with a strong understanding of banking or payments, a high level of accuracy, and the ability to take ownership of sensitive financial processes from start to finish.
What youll do:
Manage the day-to-day processing of customer payments and incoming funds, ensuring accurate and timely execution.
Review and validate payment instructions, including beneficiary details, bank account information, transaction amounts, and supporting documentation.
Execute domestic and international payments through Israeli and international banking systems.
Match incoming funds to customer transactions and ensure accurate allocation and recording within systems.
Monitor payment flows and investigate exceptions, discrepancies, delays, and payment-related issues.
Perform daily reconciliations, operational controls, and checks to maintain accurate financial records.
Liaise with banks in Israel and abroad regarding payment investigations, confirmations, returns, and operational inquiries.
Maintain accurate records and documentation related to payments, reconciliations, and investigations.
Work closely with Support, Compliance, Product, and other internal teams to resolve operational matters.
Take ownership of sensitive financial processes involving customer funds and company bank accounts, while following internal procedures and controls.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.

We are growing at a fast pace and we are looking for a Support associate for a part time position (Student position).

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

What You'll Be Doing:

Customer Obsessed: , our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs, or other issues that may arise

Communication: Fluidly and fluently communicate with our customers and partners and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious