The Sales and service business operations team is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.
This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions
Responsibilities
What will you be doing:
Be responsible for the design, maintenance, administration, and support of our CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
Identify and resolve system failures to meet business needs, by leading revisions to business processes.
Support users in their day-to-day tasks.
Manage and expand relationships with internal and outsourced development partners on engineering design and development.
Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.
Requirements: B.Sc. in industrial engineering - Must
Experience in working with CRM systems, BI databases - Advantage
Proven excellence, multi-tasking, prioritizing projects and meeting deadlines and goals.
Strong business acumen and deep understanding of processes
Good English language skill
That special something you bring in:
Strong ability to partner and having leadership to resolve challenges and achieving results
Oversee customer and our needs to achieve optimized service process execution
Ability to work withing a team, support teammates and see overall team objectives as their own
Proactive approach, takes ownership type personality.
This position is open to all candidates.