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Were looking for a Technical Writer to join our team and create clear, accurate, and engaging documentation that empowers developers, enterprise clients, and internal teams. This role is key to ensuring our complex products are accessible and easy to adopt.
Responsibilities:
Write and maintain high-quality technical content: user guides, developer documentation, API references, release notes, and white papers.
Translate complex blockchain and fintech concepts into user-friendly, structured documentation.
Collaborate with developers, product managers, designers, and support teams to gather and validate technical information.
Continuously improve and update documentation in line with product changes, feedback, and evolving user needs.
Ensure clarity, accuracy, and consistency across all documentation end to end.
Introduce visual aids, interactive elements, and multimedia to enhance the user experience.
Support technical marketing initiatives by contributing to white papers and related materials.

We're looking for an experienced Backend Engineer to join our Engineering team. Reporting to the Manager, Software Engineering you'll be responsible for:

Developing and maintaining high-quality, scalable backend services within a microservices architecture using Java/Spring Boot and Python
Leading and designing solutions from scratch to production
Monitoring the performance and cost of the services in production
Stay up-to-date with industry trends and best practices to continuously improve our technology stack and development processes
Integrating with other team members (backend/frontend/product/UX)

The Product group is looking for a Senior Technical Writer who is passionate about creating clear, accurate, and hands-on documentation for enterprise cybersecurity products. We are seeking individuals who combine strong technical skills with a sharp eye for detail. If you have experience writing for complex technical audiences, collaborating across multiple teams, and translating sophisticated concepts into user-friendly, high-quality content your place is with us!
What your day will look like:
Develop and maintain technical documentation: Create user guides, API references, integration guides, and troubleshooting articles for the platform.
Validate what you write: Actively test features, replicate product behavior, and validate technical claims through hands-on exploration of the platform, APIs, and integrations not just relying on what others say.
Collaborate with cross-functional teams: Work closely with engineers, product managers, and support to gather insights and confirm technical accuracy.
Utilize modern documentation tools: Use platforms like ReadMe and Document360, and write in Markdown to author and manage content.
Ensure consistency and quality: Follow style guides, review documentation for clarity, grammar, and technical depth. Contribute to peer reviews and editorial feedback cycles.
Contribute technical depth to the team: Help raise the bar by demystifying complex concepts for other writers and providing guidance when reviewing content related to APIs, workflows, or integrations.