We are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales.
Requirements: 6-8 years in Sales, Customer Success, or Account Management within fintech, payments, or SaaS
At least 2 years leading teams
Proven ability to connect delivery execution to revenue targets
Strong analytical capability (Excel, Looker, Tableau, HubSpot dashboards)
Understanding of APIs, payment flows, and merchant onboarding
Ability to lead cross-functional initiatives in a fast-paced, regulated environment
Strong Advantage:
Led multiple teams with different mandates
Experience in high-risk or regulated industries
Background spanning both new business and post-sale ownership
Who You Are:
Commercially sharp and outcome-obsessed
Structured and decisive under complexity
Comfortable moving from strategy to execution
Data-driven, not intuition-led
Pragmatic and accountable.
This position is open to all candidates.