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We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities

We are looking for a Director of R&D to take full ownership of the technology organization: the team, the architecture, the platform, and the technology direction. You will lead a small, senior engineering group and partner directly with the CEO and product to shape and deliver the roadmap.
This is a hands-on leadership role. You will be close to the systems and the code, and you will be the person we rely on to lead engineering through a period of fast growth.
Responsibilities:
Lead, mentor, and empower the team. Develop team leads and senior engineers, push ownership down, and grow the next layer of leadership from within.
Scale the organization with the business. Own hiring, structure, and process so the team can grow quickly without losing quality or velocity.
Own platform uptime and performance. Define and hold SLOs, and build the observability, on-call, and performance practices behind them.
Own architecture and technology direction. Extraction orchestration, the unblocker and anti-detection layer, proxy integration, and the infrastructure underneath, on a Node.js/TypeScript core.
Drive AI adoption in the product and in the team. Adaptive extraction, self-healing collectors, anomaly detection, and AI-assisted development as a default working practice.
Own execution end to end. Turn business priorities into a sequenced technical plan with the CEO and product, and hold the bar on quality, testing, and release discipline.
Own the engineering budget, including cloud and infrastructure cost, a first-order concern at our traffic volumes.

We are looking for an RMA Coordinator who will be responsible for managing the complete Return Material Authorization process, from the initial customer request through product repair and return. The role coordinates customers, field engineers, repair teams, logistics providers and subcontractors to ensure efficient service operations and high customer satisfaction. It also includes planning replenishment, service warehouse management, shipment tracking, contract verification, KPI analysis and support of global service operations.
Manage the end-to-end RMA process, including replenishment, hardware issue identification, case handling, order creation, repair coordination and customer returns.
Open and manage service orders according to contract type and service entitlement.
Coordinate and monitor import and export shipments related to RMA activities.
Operate and manage global service warehouses.
Provide timely updates to customers and field engineers in Israel and abroad.
Work daily with Oracle ERP and Cloud Console systems.
Review and update service contracts, credits and geographic contract coverage.
Analyze quarterly performance indicators and prepare KPI reports.
Develop and implement new internal, departmental and global processes and projects.
Manage subcontractor customer activity, including PO-based order creation, shipment reporting, follow-up and expediting.

We're looking for a Business Development Director to open new growth paths : new revenue streams, new products, new markets, and new partnerships. You'll report directly to the Chief Commercial Officer and work across the business to turn opportunity into revenue.
What You'll Do:
● Create new revenue streams from new and existing products.
● Bring new products and initiatives to potential customers: existing customers,
and customers within our industry and TAM.
● Lead the search for M&A opportunities, in line with management's decisions and
strategic direction.
● Structure, negotiate, and manage partnerships that create new revenue streams.
● Support entrance into new markets and verticals.
● Lead new business initiatives from concept through execution.
● Work closely with Product, Trading, Marketing, and Customer Success to turn
opportunities into results.
● Track industry trends and competitor activity to surface new opportunities early.