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Required Support Quality Manager (Maternity Leave Replacement)
What youll be doing
As a Support Quality Manager (maternity leave replacement) - Customer Support, you will lead and develop the Customer Support Quality function across your assigned markets. This role focuses exclusively on service quality and customer experience, ensuring that our support agents consistently deliver accurate, empathetic, and policy-aligned service across all customer interactions.
You will oversee quality audits of customer support cases, drive structured feedback loops, improve grading consistency, and partner with operations and training to elevate agent performance and CSAT outcomes.
This is not a product or software testing role, it is an operational quality leadership position within Customer Support.
Day-to-day in this role youll:
Lead and develop the local Customer Support Quality team, owning audit coverage, grading accuracy, and coaching impact.
Oversee ticket and interaction audits to ensure adherence to service standards, tone of voice, and resolution accuracy.
Monitor CSAT trends and support KPIs, identifying quality gaps and driving targeted improvement plans.
Ensure calibration consistency across markets and maintain alignment with global Support Quality frameworks.
Run RCA processes for low-CSAT cases and implement structured quality improvement initiatives.
Partner closely with Support Operations, Training, and Content to translate quality insights into agent development actions.

We are looking for a PPC Campaign Manager to join our team.

The Campaign Manager will be responsible for the day-to-day analysis and optimization of the campaign to increase the effectiveness and profit of online advertising campaigns via multiple digital media platforms. The candidate will be handling some of Israel's economy's largest clients.

We are seeking an Ad Operations and Reporting Specialist to join our Ads business team. This role will be responsible for managing ad & promos operations and reporting, ensuring that campaigns are executed on time and on budget and providing detailed campaign performance reports to internal and external stakeholders. The ideal candidate will have experience in ad operations, strong analytical skills, and a strong focus on detail.
Our Ads Product team is responsible for building our Ads business across 23 countries. Together with our local sales teams, the Ad Operations and Reporting specialist is responsible for ensuring the set up, delivery and reporting of Ads and Promos campaigns through the use of technology platforms to set up and optimize campaigns.
In this role, you will be reporting to our local Head of Commercial.
Responsibilities:
Set-up and launch ad and promos campaigns, ensuring accurate tracking and monitoring of delivery and performance.
Monitor campaign performance daily, analyzing data and proactively identifying optimization opportunities through performance dashboards.
Work with internal teams to ensure that campaigns are delivered on time and on budget.
Troubleshoot technical issues related to ad delivery and performance, working with technical teams to resolve issues quickly and efficiently.
Work with the BI team to develop and maintain ad reporting dashboards and provide regular updates to internal and external stakeholders.
Continuously identify opportunities to improve ad operations processes and procedures to increase efficiency and effectiveness.

About the Role We are looking for a Head of RL Gym to own the end-to-end delivery, quality, and scaling of RL Gym programs for our strategic AI partners. You will work closely with frontier-model teams, Delivery, Product, Sales, Research, and Operations to turn complex customer and model-development needs into high-quality, scalable programs. What You’ll Own
* Own partner delivery from scoping through launch, execution, scaling, and iteration.
* Translate research and model needs into clear program requirements, workflows, and success metrics.
* Work closely with frontier-model teams to identify model gaps and design RL Gym programs that address them.
* Own quality standards and quality assurance, ensuring consistent, reliable outputs across programs.
* Build the processes, systems, and operating model required to scale programs efficiently without compromising quality.
* Partner with Sales on customer discovery, solution design, scoping, and expansion opportunities.
* Work closely with Product to translate partner needs and operational learnings into product requirements and roadmap priorities.
* Build strong feedback loops across customers, model teams, Sales, Product, and Operations.
* Own operational performance across quality, capacity, timelines, cost, throughput, and partner satisfaction.
* Build and lead the program management and operations function as the business scales.


About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact- whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Alice is widely considered a global leader in online safety and AI security. We have some of the most forward-thinking and passionate minds in the world working to safeguard over 3 billion users across the largest AI and tech platforms. If you're creative and driven to secure the future of AI, we want to hear from you!

Lead end-to-end design for our platform - from research and UX flows through high-precision UI and prototypes.
Own and evolve the Design system that keeps a large product surface consistent and development efficient as the platform scales.
Collaborate closely with Product, Development, and QA - from early direction through implementation.

Responsibilities:
Consulting for FrontEnd best practices & tools.
Transforming orgs from monoliths to micro-frontend architecture.
Establishing coding standards across multiple development teams.
Creating tech design documents from a feature descriptions.
Implementing with performance, security and scalability in mind.
Utilizing industry standard paradigms.
Taking feature ownership from design, architecture, task breakdown, implementation and testing and production.
Always Hands-on.

Responsibilities:
Microservices Transformation- Lead the migration from monolithic systems to microservices using Kubernetes, Istio, and Linkerd. Your work will focus on ensuring reliability, scalability, and fault tolerance in production.
Container Orchestration- Manage Kubernetes clusters at scale, automate deployments with Helm, and integrate continuous delivery using Gitops technologies (ArgoCD).
Developer Experience- Improve CI/CD pipelines with GitLab CI, github-actions, and other tools to enhance productivity and streamline workflows.
GitOps and Automation- Implement GitOps using FluxCD and automate infrastructure management with Terraform. Youll be responsible for maintaining security and configuration management with HashiCorp Vault.
Monitoring and Observability- Build and manage observability stacks using Prometheus, Grafana, Loki, and Jaeger, ensuring full visibility and fast incident response.
Production Readiness- Define production-readiness standards and implement monitoring tools like Datadog and New Relic to ensure systems are stable and performant.

In your role as a Data Engineer at Tikal, you'll be actively engaged in the most fascinating and demanding projects for our clients. Handling high-scale operations, heavy traffic, stringent SLAs, and massive data volumes is just the starting point. Our leadership in the realms of Big Data, Streaming Data, and Complex Event Processing (CEP) stems from our adept use of cutting-edge, optimal technologies.

Responsibilities:
Apply software-engineering methods and best practices (Medallion Architecture) in Data Lake management, using tools like DBT.
Develop Data pipelines to ingest and transform data.
Manage and enhance orchestrated pipelines across company
Data Modeling: Developing data models to ensure efficient storage, retrieval, and processing of data, often involving schema design for NoSQL databases, data lakes, and data warehouses. This will also include catalogs of data.
Scalability: Ensuring that the big data architecture can scale horizontally to handle large volumes of data and high traffic loads.
Data Security: Implementing security measures to protect sensitive data, including encryption, access controls, and data masking.
Data Governance: Establishing data governance policies to ensure data quality, compliance with regulations, and data lineage.

What Youll Do:
Architect, design, and build high-performance, scalable backend systems.
Work with advanced algorithms, data structures & distributed computing.
Design and implement robust, secure APIs.
Use best practices to ensure flexibility, extensibility, and maintainability.
Develop SQL & NoSQL persistence solutions with optimal data modeling & performance.
Build and scale cloud-based infrastructures.

This is a hybrid position.

We seek a skilled Senior Infra Backend Engineer to join our R&D office in Tel Aviv, working in a hybrid and flexible model.
Youll collaborate with a top-tier R&D team and take your professional growth to the next level. Our backend infra teams work mainly with Python and Go, but we welcome talented backend engineers from any language background.

Key Responsibilities

Design and build scalable pipelines processing billions of events daily.

Dive deep into infra technologies and optimize them at scale.

Lead major efforts from idea initiation - design - implementation.

Tackle complex challenges in scalable architecture within our AWS environment.

Integrate and leverage top industry technologies such as Kafka, Iceberg, DynamoDB, Postgres, EMR, Kubernetes, Druid, Snowflake, and more.

We are seeking an experienced and highly driven Senior Hardware NPI Program Manager to lead the successful introduction of next-generation hardware products from concept through volume production. In this role, you will partner cross-functionally with Hardware Engineering, Operations, Product Management, and Quality teams to ensure flawless execution of product launches. The ideal candidate has a proven track record of managing complex hardware programs, driving schedules and deliverables across global teams, and enabling a seamless transition from development to scalable manufacturing. There will also be opportunities to manage internal HW,SW and Operational projects with partners.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Key Responsibilities
Own and drive the end-to-end NPI program lifecycle for hardware products, from concept through ramp to sustaining to EOL
Develop, manage, and track detailed project plans, schedules, risks, and dependencies across multiple functions and suppliers
Partner with Engineering to translate product requirements into manufacturable designs and processes
Coordinate with Supply Chain, Manufacturing, and Quality to ensure suppliers and factories are ready for builds and scale
Lead cross-functional meetings, program reviews, and executive updates to communicate status, risks, and recovery actions
Proactively identify program risks, define mitigation strategies, and drive accountability for execution
Ensure manufacturing readiness by leading build events (EVT, DVT, PVT, MP) and ensuring exit criteria are met at each stage
Align stakeholders across engineering, operations, and customer support for smooth product release into the field
Continuously improve NPI processes and best practices to increase efficiency and scalability.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.