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Who We're Looking For - The Dream Maker We’re looking for a hands-on Senior BI Analyst to own Chargeflow’s BI layer end to end-turning business questions into trusted metrics, decision-ready dashboards, and proactive monitoring that helps teams move faster with confidence in the numbers. You’ll work across Product, Finance, Operations, and Leadership to define how the company measures performance and ensure that teams rely on consistent, accurate data rather than one-off reports or conflicting spreadsheets. This role is for someone who goes beyond building dashboards: you’ll establish the definitions, models, quality standards, and reusable BI assets that make reliable self-service analytics possible at scale. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. What You’ll Own
* Own the company’s BI layer end to end, from translating business questions into metric specifications to delivering trusted dashboards and certified datasets.
* Define, standardize, and document company KPIs, including their logic, grain, filters, ownership, and edge cases.
* Build and maintain accurate, performant dashboards that surface trends, risks, opportunities, and root-cause signals—not just charts.
* Design and maintain a semantic and metrics layer with consistent entities, dimensions, datasets, and business definitions.
* Create a reliable foundation for self-service analytics and LLM-powered exploration of company data.
* Implement data-quality checks, anomaly detection, testing, and alerts to identify issues before they affect business decisions.
* Investigate discrepancies between reports and source systems, identify root causes, and drive issues through resolution.
* Maintain a clear KPI glossary and metrics dictionary, with structured change management and communication.
* Establish and manage a BI intake and prioritization process, communicating tradeoffs, dependencies, and timelines clearly.
* Partner closely with Product, Finance, Operations, and Leadership to understand their goals and translate them into scalable BI solutions.
* Reduce reliance on one-off data pulls by building reusable, certified assets that make future requests faster and more consistent.

We are the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store. We are looking for a hybrid powerhouse: a Chief Information Security Officer. In this role, you will be the guardian of our trust. You will shape and drive our cybersecurity vision, ensuring our platform, products, people, and data remain secure while enabling innovation and business growth. You are the kind of leader who builds security into everything, protecting every digital doorway without slowing down the movement of global trade. From strategic risk management and governance to incident response and security engineering, you'll foster a culture where security is a business enabler, not a roadblock.
Responsibilities:
* Develop, implement, and continuously enhance our enterprise-wide cybersecurity strategy, policies, standards, and governance framework.
* Lead our information security program to protect the confidentiality, integrity, and availability of information assets.
* Identify, assess, and manage cybersecurity risks, ensuring appropriate controls are implemented to mitigate business and technology risks.
* Oversee security operations, including threat monitoring, vulnerability management, incident response, and remediation activities.
* Direct the development and execution of incident response, disaster recovery, and business continuity plans.
* Establish and maintain security architecture and best practices across cloud infrastructure, network, endpoint, application, and data environments.
* Ensure compliance with applicable laws, regulations, contractual obligations, and industry standards, and support internal and external audits.
* Develop and maintain security policies, procedures, and awareness programs that promote a strong culture of cybersecurity across the organization.
* Advise executive leadership and the Board of Directors on cybersecurity strategy, emerging threats, risk posture, and investment priorities.
* Lead and mentor the information security team, fostering professional development, accountability, and operational excellence.
* Manage cybersecurity budgets, evaluate emerging technologies, and recommend investments that improve the organization's security capabilities.
* Oversee identity and access management, data protection, encryption, and privileged access controls.
* Collaborate with SRE, IT, R&D, legal and business leaders to integrate security into organizational processes and strategic initiatives.
* Manage third-party and vendor cybersecurity risk assessments, ensuring external partners meet organizational security requirements.
* Monitor the evolving threat landscape and implement proactive measures to address emerging cybersecurity risks and improve the organization's overall security maturity.
Hybrid:
Yes