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we are looking for an experienced Technical Account Manager to join our growing customer-facing team and play a key role in supporting and enabling leading security organizations worldwide.
Were looking for a hands-on, technically strong professional with a customer-oriented mindset, strong problem-solving skills, and a passion for building trusted, long-term relationships while driving successful product adoption end to end.
What you will do
Customer Partnership & Enablement: Serve as the primary relationship and technical point of contact for assigned accounts, guiding customers through onboarding, adoption, and getting maximum value with our company.
Solution Design & Problem Solving: Understand customer use cases and business goals, and provide tailored guidance on how to best configure, extend, or integrate our company's platform.
Proactive Technical Guidance: Help customers stay ahead of potential issues by providing best practices, roadmap insights, and proactive technical health checks.
Escalation Management: Partner with Support, Product, and Engineering to escalate and resolve technical issues that block value delivery, while keeping customers informed and confident in the process.
Voice of the Customer: Surface customer feedback, product requests, and usage insights to influence product roadmap decisions and ensure customer needs are represented.
Advocacy: Champions customer success stories, promotes advocacy programs
Customer Success Metrics: Drive product adoption, retention, and satisfaction across your accounts; own technical KPIs such as time-to-value and overall health.