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we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.

We are looking for a Senior Software Engineer.
Working as a Software Engineer means being a part of a highly capable, collaborative, and agile development team.
we are creating awesome software that's used by thosands of IT professionals all over the globe.
This can be a remote/telecommute position based out of your home office. Reports to the Software Development Team Lead.
What Youll Do:
Be a fully contributing member of a Sprint team.
Work specifically on products related to cloud-hosted applications, such as Privilege Manager Cloud.
Contribute to the development, design and architecture of Front-End applications.
This position is based in Tel Aviv and will require being on-site in the office two to three days per business week.

We are looking for a part-time (student) security and IT product manager to join product group. The security and IT product manager will play a key role in ensuring that the product is cyber-resilient and meets the security standards and needs of our customers.



Your responsibilities will include:

Taking part in delivering impactful, efficient, and lovable products to leading healthcare providers
Identifying and validating customer needs and pain points and shaping the customer-facing IT and security roadmap for products
Characterizing new product features pertaining to IT and security
Aligning and collaborating with stakeholders across the company

we are looking for a Automation Infrastructure Lead
What youll be doing
Collaborating with cross-functional R&D teams on integration, product, and QA to ensure that development requirements are well defined and integrated into the development lifecycle.
Building and designing test infrastructure for back-end and front-end.
Designing and executing test plans, test suites, and test scripts to validate product functionality, performance, integration, and security.
Continuously improving the development quality process, uni-test methodologies, and tools to increase development efficiency, effectiveness, and test coverage.
Analyzing and reporting quality metrics, test results, and defects to stakeholders, providing actionable insights and recommendations for improvement.
Implement and mentor developers in building the test automation infrastructure.
Defining methodologies for test program code development, release, and validation.
Writing, executing, and debugging test program code.
Preparing relevant documentation/guides.

we are looking for a Integration Engineer
What youll be doing


Ensuring that development requirements are well-defined and integrated into the development lifecycle by working with cross-functional R&D teams
Designing, writing, executing, and debugging system/integration validation tests
Writing clean and maintainable automation scripts using Python/Pytest
Preparing relevant documentation and guides

As a senior computer vision engineer, you will be part of an elite group in the field of AI microscopy and hematology. Our computer vision team is responsible for solving the most challenging tasks in microscopy image analysis. You and your colleagues will research and develop new AI models to analyze thousands of cells, build new infrastructure for on-premise inference, and collect vast labeled data to provide a clinical-grade solution that runs in real time.

Your responsibilities will include:

Continually bringing new knowledge, experience, ideas, and best practices to the team
Implementing AI based on classic computer vision and deep learning, writing clear and efficient code in Python for smooth productization
Continually improving the teams internal research methods and tools
Supporting team members with their research
Take part in defining team data needs
Collaborating with physics, software, and data teams

As a software engineer, youll be part of the engineering team responsible for technology hardware, software/hardware interfaces, proofs of concept for future devices, and transfer for production and integration of developed systems.

This role offers an excellent opportunity to gain hands-on experience with electronics and optics equipment, Arduino and Raspberry Pi, digital imaging sensors, and image processing technology.



Your responsibilities will include:

Development of core software modules
Collaboration with multiple R&D teams to define and design new systems technologies
Designing and implementing software from concept requirement to working product
Redesigning existing software for new technologies and to improve performance

We are a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape. As a program manager, you will be responsible for our roadmap execution. Working closely with the product management and R&D teams and additional stakeholders across the organization and handling all integration work to lead to timely, quality deliverables. You will provide project management best practices & lead process improvement, identify bottlenecks and risks, and raise flags as needed.
Responsibilities:
* Ensure execution of management/product management decisions and priorities.
* Asses risks, anticipate bottlenecks, and escalate issues with a problem-solving orientation.
* Track the product development activities and the progress and communicate project status to all internal and external stakeholders.
* Organize and lead project status and working meetings.
* Interact closely with Product management and other stakeholders in the company to create open communication channels.
* Leverage your experience to adjust program and project management methodologies and tools to company needs; act as the processes champion.

we are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. We are looking for a standout Software team leader to drive the evolution of our flagship AI product. Picture being the visionary behind our SaaS-based microservices in the AWS cloud. Your leadership is the key to steering innovation. Responsibilities:
* Guide a cross-functional team through the entire project lifecycle, from initial research to final delivery.
* Lead the charge in architecting the next generation of SysAid's flagship product.
* Utilize a SaaS-based microservices solution deployed in the AWS cloud and infuse it with AI capabilities for groundbreaking innovation.
* Leverage the capabilities of the AWS cloud and explore a variety of AI-driven technologies and services.
* Stay at the forefront of technology by continuously exploring, evaluating, and implementing new technologies
* Elevate development efficiency and product quality through strategic technological choices.
* Collaborate closely with product and design teams, providing visionary leadership to create user interfaces and features.

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. We are seeking a Full Stack Engineer to develop the next generation of the SysAid leading product. Responsibilities:
* Develop advanced, enterprise-grade, high-performance, and scalable React web applications according to the newest, latest guidelines and best practices.
* Develop Full-Stack cloud web applications and services, on top of AWS cloud, utilizing and harnessing required AWS technologies & services.
* Tailor and design cloud solutions and infrastructure.
* Continuously discover, evaluate, and implement new technologies to maximize development efficiency and quality.
* Collaborate closely with product and design teams to create innovative user interfaces and features.

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. We are eagerly seeking a Senior Developer focusing on Node.js development. This role is not just about crafting and delivering exceptional products; it’s about pushing the boundaries of what's possible in AI-driven software development. As a Senior Developer in our team, you'll play a pivotal role in crafting cutting-edge solutions and pushing the boundaries of technology. If you're passionate about innovation and eager to make a significant impact, this is the opportunity you've been looking for. Responsibilities:
* Lead the development and maintenance of high-quality software products using Node.js and SQL technologies.
* Design robust backend systems, user interfaces, effective APIs, and algorithms to drive our AI-driven initiatives forward.
* Guide and mentor junior developers, fostering their growth and development within our team.
* Collaborate with cross-functional teams to explore new AI, machine learning, and data science solutions, driving continuous innovation.

we are looking for an exceptional Senior Product Manager to help shape and craft a proprietary SaaS product that's simple and intuitive, and yet is about to disrupt the innovation world.

As a Senior Product Manager you will join a small and mighty team that is building a product within an established company already working with the world's largest organizations.



If youre looking for an opportunity to build and have a significant impact, this role is for you. And yes, it is hands-on.

What youll do:

Head up the end-to-end development of new products, making sure that our goals are aligned with user needs.
Take full responsibility and ownership of the product all the way from inception to production.
Own the product life cyclefrom market, BI and user research, to defining wireframes and scope, to setting KPIs and overseeing the development process.
Work daily with R&D, design and marketing to take product to market.
Conduct user research by talking to users, analyzing user data, and conducting usability tests to continually improve the product.
Play a key role in building the roadmap.

We are seeking a highly skilled and experienced Technical Product Expert& SME with a deep understanding of security principles in on-premise and cloud environments, ideally with some offensive security background. The ideal candidate will have a strong background in leading technical and non-technical teams and extensive knowledge of security frameworks, remediation methodologies, and security operational models.



Responsibilities:

Provide technical guidance, mentorship, and support team members to ensure high-quality service delivery.
Methodological mindset to create and maintain security and product usability processes and enforce them with internal customers such as CSMs, SEs, and the product team
Collaborate with product and RND about product usage and feedback from the field
Continuously monitor, analyze, and report on key performance indicators (KPIs) of the product.
In escalated client meetings, provide product matter expert remediation insights, recommendations, and security best practices.
Stay abreast of industry trends, emerging technologies, and best practices in automation to provide strategic insights and recommendations for enhancing technical solutions.

As a product manager you will be leading the design and delivery of the next big features of our Attack Path Management platform from end-to-end. From initial concept, understanding the customer experience through technical design aspects with the R&D.

Work on both inbound and outbound aspects of the product.
Develop product backlogs, drive execution to results and manage outcomes in an agile "ship it" environment.
Work with customers to help direct product roadmap and improve customer experience.
Work with UX designers, engineers and security experts to design and deliver product features.
Analyzing the market trends, competitive landscape and new business opportunities of the security market.

We are looking for a young talented software developer to join our Developing team.

● Advanced Knowledge in Java/ NodeJS/ C++

● Modern attack techniques for Cloud (AWS, Azure, GCP) and enterprise environments.

● Server-side attack simulation logic development (Node.js, MongoDB, TS/JS) using modern backend technologies.