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We are a growing startup developing an AI-powered system that helps lifeguards detect emergencies in real time, revolutionizing water safety worldwide. We are seeking a Technical Support Expert (Tier 2) to join our dynamic team.
Responsibilities:
Manage customer inquiries with professionalism, ensuring adherence to SLAs and maintaining high customer satisfaction.
Take full ownership of complex cases, collaborating effectively with internal teams such as R&D, Product, and Operations for timely resolution.
Diagnose and troubleshoot technical issues, perform root cause analysis (RCA), and deliver effective solutions in a Linux-based environment.
Communicate clearly and empathetically with customers through the ticketing system, online meetings, and email.
Document resolutions and best practices, contributing to the continuous improvement of the internal knowledge base.

A growing start-up company is looking for an experienced IT Expert to oversee and support their Linux-based infrastructure across global sites. Reporting to the VP Operations, you will lead IT operations, manage networks, and drive technical initiatives that enable company growth. This is a hands-on role requiring strong system administration, project leadership, and vendor management skills.
The company is located in Yokneam Ilit, working in a hybrid model.
Key Responsibilities
Manage and maintain Linux systems in distributed environments
Oversee global network infrastructure, ensuring performance and security
Act as primary system administrator: configuration, monitoring, troubleshooting, optimization
Lead IT projects: upgrades, deployments, integrations, and solution design
Select and implement tools and technologies
Manage vendors and service providers
Collaborate with internal teams and support global users remotely
Maintain documentation and best practices
Identify and drive continuous system improvements.

A fintech + AI startup building a global fraud-free commerce ecosystem are seeking a Commercial Support & Service Manager to build and lead a world-class support organization from the ground up. The role includes owning the end-to-end merchant experience, designing operational frameworks, and guiding the team as the company scales globally.
This isnt your classic technical support role. If your background is mainly Tier 13 IT support, helpdesk work, or deep systems/debugging troubleshooting, this probably wont be the best match. In this role, youll be partnering with our merchants, not handling internal systems or infrastructure issues.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities:
Lead all support activities including inbound support, service delivery, triage, escalations, and performance management
Define SLAs, communication standards, and quality expectations to ensure consistent, high-quality merchant interactions
Manage and mentor a remote team, including training, QA, and coaching systems
Build workflows, documentation, escalation paths, and operational frameworks for a mature support function
Collaborate with Product, Customer Success, Onboarding, and Operations to resolve friction and improve the merchant journey
Analyze recurring issues, provide actionable insights, and support product improvements.

The work includes requirements understanding, TEST process planning, TEST plan design, TEST execution and results reporting Evaluate, troubleshoot and TEST the software in search of bugs and errors Push for bug fixes, retesting and follow-up Regression testing Manual testing of GUI (WEB) and Native application for the released features Close work with development and product Follow established organizational processe