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Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

we are looking for a Mechanical Team Manager.
Responsibilities:
Lead the Mechanical team in the development and support of Nanomotion future and current products.
Deliver on projects and tasks as assigned by management.
Design of precise motion systems, intended for use in a complex multidisciplinary environment.
Responsible for product design from spec definition phase to transfer to production.
Establish processes & procedures to ensure professional excellence and timely and high-quality deliverables.
Develop the team to master the company core technology and become highly capable and agile.
Use proactivity and technical expertise to identify opportunities in the marketplace and improvement opportunities in the companys activities.
Work closely with Operations and Sales Departments.

we are looking for a NPI Quality Engineer.
Key Responsibilities:
Coordinate Cross-Functional Teams: Collaborate with R&D, design, procurement, and production teams to ensure smooth product launches.
Process Development: Develop and optimize manufacturing processes for new products using quality tools.
Documentation: Review and maintain process documentation, work instructions, and operator training materials.
Prototype Builds: Support PT builds and production ramp-up activities, ensuring product quality, yield, and cycle times meet expectations.
Issue Resolution: Identify and resolve production issues during development and transfer phases.
Compliance: Ensure compliance with quality and regulatory standards.
Continuous Improvement: Implement continuous improvement practices to enhance production efficiency and product quality.

we are looking for a Core Database Developer (Database Internals) to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization at the center of the revolution in artificial intelligence, which is creating a hurricane of change.
We are looking for a talented Software Engineer to design, build, and optimize the core engine of our high-performance database system. This is a deep, systems-level role focused on the internal workings of a database. You will be responsible for creating the fundamental components that store, retrieve, and process data efficiently.
Key Responsibilities
Design & Develop Database Components: Implement and enhance core database features, including the storage engine, query execution engine, and transaction manager.
Optimize Performance: Work on low-level data structures (like B-Trees or LSM-Trees), concurrency control mechanisms (MVCC), and query optimization algorithms to improve speed and efficiency.
Build the Query Engine: Develop the system that parses, plans, and executes user queries against our data structures.
Ensure Reliability: Implement mechanisms for data recovery, consistency, and durability.

we are looking for a QA Automation Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

we are expanding its operations in Northern Israel and establishing a new technology hub at MadaTech Nahariya in partnership with Northive, an initiative of the Portland Israel Fund. The new site is designed to strengthen the regions technology ecosystem and create opportunities for talent from Northern Israel to join RADCOMs impactful work. Employees in these roles will be full RADCOM employees and part of our global team.
As part of this expansion, RADCOM is seeking a Software Engineer Team Lead to lead the development of advanced telecom protocol software powering RADCOMs cloud-native network intelligence and assurance solutions. This role combines hands-on C++ expertise with technical and team leadership, focusing on high-performance protocol processing for 4G, 5G, and IMS networks, enabling real-time visibility and analytics for Tier-1 telecom operators worldwide.
Responsibilities
Technical Leadership.
Lead and mentor a team of software engineers.
Lead the design and development of high-performance protocol processing components using modern C++.
Own implementation and analysis of telecom protocols such as GTP, Diameter, SIP, HTTP/2, PFCP, and NAS.
Design software components for high-throughput telecom probes and analytics systems.
Ensure high standards of code quality, performance, scalability, and reliability.
Conduct design and code reviews, and drive engineering best practices.

we are looking for a Linux Kernel Developer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
we are building the highest-performing file system in the world. This requires innovating all the way into the Linux operating systems that require accessing data at unlimited bandwidth and low latency.
We are forming a new team focused solely on Kernel development, collaborating with the upstream community, and setting new industry standards for fast file systems.

we are looking for a QA Automation Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Key Responsibilities
Develop Testing & Automation SW tools from the ground up, interfacing to various systems and tests (Python-based).
Work closely with developers to create and maintain a state of the art system tests
Define, develop and execute testing plans with deep system knowledge and understanding.

we are looking for a Performance Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Key Responsibilities
Develop Testing & Automation SW tools from the ground up, interfacing to various systems and tests (Python-based).
Work closely with developers to create and maintain a state of the art system tests
Define, develop and execute various performance scenarios with deep system knowledge and understanding.

we are looking for a Senior Infrastructure Developer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

we are looking for a Senior Software Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we vare the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

we are looking for a Senior Software Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Work in a team of top-of-the-line software engineers, developing state-of-the-art our company AI OS platform for deployment in the Cloud to serve mission-critical enterprise-level data.
our company on Cloud software design includes:
A highly scalable distributed platform featuring complex high-availability mechanisms, and advanced APIs, interoperable with a diverse software ecosystem.
Deploying our company OS in all major hyper-scalers cloud vendors.