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Working together with the team leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners, end-users and our Courier Partners

Guide and mentor the team leads in order to improve and reach their KPI's

Share information and provide training on new work procedures and product features.

Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.

Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.

This includes acting as the new business specialist that attracts new corporate clients - With a combination of exceptional strategic sales and business acumen and a get-stuff-done, mindset, you will also bring exciting new growth opportunities to life. We are growing fast, so we also expect you to grow with us, taking ownership of a variety of strategic and operational responsibilities as we expand.

What you'll be doing
Full end-to-end responsibility over the sales acquisition funnel, from A-Z.
Identifying target prospective companies and establishing and cultivating relationships with key decision makers.
Acting as problem-solver for prospects needs and working with internal stakeholders to formulate solutions for them if necessary.
Analysing data to develop insights that inform sales acquisitions activities and optimise the sales funnel.
Working closely with Account Managers to ensure consistent and optimal outcomes for the business and for clients.
Working with our Marketing team to develop partnerships, attend events and create an acquisition funnel

Our Technical Account Managers are key in our effort to meet our customers expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities:
Solve customers technical problems by adopting the platform, integrating new data and existing integrations.
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs.
Establishing relationships and engaging with technical counterparts to drive product adoption.
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs.
Advocate internally for customer needs within Coralogix and influence a product development roadmap.
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.