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In this role, you will be directly alongside customer teams in Israel where you will deliver technical account management services. Your responsibilities will encompass capacity planning, operational health monitoring, product feedback, influence, customer learning and enablement. As part of an Account team, you will navigate roles and responsibilities, applying a service management approach.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customers business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company, Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps. The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

We are looking for a Sales Associate.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas.
Research accounts, identify key players, and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipelines and close deals.
Perform effective online presentations to prospects.