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We seek an experienced Principal Product Manager to join our team. You will lead product strategy and roadmap for our modern SSE-like offering, focusing on securing user connections and AI interactions anywhere. You'll help drive growth by defining solutions that address the growing challenges of the AI era and ensuring alignment with market demands. Join us in shaping innovative, secure, and impactful solutions.
As a Principal Product Manager you will be responsible for:
Shaping, communicating, and validating the product strategy and the product roadmap and GTM strategy in line with stakeholders, company vision, and market trends.
Becoming an authority in the SSE and AI usage control space by working directly with customers and the field.
Collaborating with engineering, sales, and support to deliver solutions needed to drive exponential revenue growth.
Maintaining a deep understanding of relevant technologies and contributing as a thought leader in the security industry.
Collaborating with the product marketing team to develop effective business and market communications that emphasize product value.
Hands-on work to define, prioritize, and communicate product requirements and corresponding acceptance criteria.

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement