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We are seeking an energetic and versatile Principal Software Engineer to join our elite team responsible for building our Identity Authentication platform. Driving the modernization of core, mission-critical authentication domains across our primary product, delivering massive impact at scale. In this role, you will be a core technical authority using AWS architecture, AWS CDK, and .NET to design, develop, test, secure, and deploy high throughput, production ready cloud services from planning to production. Working in full collaboration with security architects, product managers, and cross functional development teams, you will produce complex and advanced SaaS services that satisfy demanding scalability, security standards, and Non-Functional Requirements (NFRs).
Your Impact:
Lead the architectural design and system implementation of cloud-native, distributed microservices using AWS and .NET following secure-by-design principles.
Practice all aspects of the software development lifecycle within an agile, continuous-delivery environment.
Spearhead research into modern cybersecurity mechanisms, evaluate emerging tech stacks, and pioneer cut-edge solutions to solve complex platform bottlenecks.
Drive engineering excellence through code reviews, design discussions, and active coaching to uplevel engineers across the team.
Participate in continuous and iterative engineering cycles with a heavy focus on code quality, testability, supportability, performance, and cost optimization.

We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.

This role is ideal for experienced backend engineers (ideally with strong Python skills) looking to transition into program leadership.You must thrive in a fast-paced environment and bring a proven track record of designing, building, and operating AI agents or agentic workflows.
We are at a pivotal point in our journey, transforming how we deliver product integrations-the core of our platform-by shifting from manual engineering to AI-first workflows powered by agents and agentic pipelines.
As a Senior Technical Program Manager, you will lead this transformation. You will collaborate closely with Customers, Partners, Product, and Engineering to scope and design integrations with IT and security tools. Simultaneously, you will redefine the entire integration lifecycle-using AI to automate how customer requests are analyzed, connector designs are created, and software is delivered from early access through full launch.
Your Impact
Lead AI Workflow Transformation: Drive the evolution of key business and engineering workflows from manual execution to AI-first, agent-driven processes.
Design & Scale Agentic Pipelines: Build, deploy, and continuously optimize multi-agent workflows that automate the lifecycle of integration requests-from intake and API requirement analysis to automated design generation, code reviews, and validation.
Drive Technical Integration Scoping: Work closely with Customers, External Partners, Business Development, Product, and Security Architects to scope use cases and create technical design requirements for third-party IT and security integrations.
Enhance Engineering Productivity: Improve developer throughput and software quality by integrating AI-powered tools (e.g., GitHub Copilot, OpenAI APIs) and agentic knowledge systems into the daily engineering lifecycle.
End-to-End Program Ownership: Support cross-functional teams throughout the full software development lifecycle of integrations, establishing scalable operational engineering processes to transition projects seamlessly from early access through full launch.
Cross-Functional Alignment: Partner with cross-functional peers to align solutions, resolve conflicts, clear operational bottlenecks, and drive complex technical issues to resolution.

As a Senior Technical Product Engineer, you will be a key bridge between the product and the field, ensuring our product meets customer needs and that customers maximize its value. You will act as the product expert for customers and field agents, managing technical engagements from pre-sales to post-sales. Your role involves designing integrations and translating customer requirements into scalable product capabilities, ultimately shaping the future of our offerings.
Key Responsibilities
Collaborate with Sales, Product Management, partners, and customers to drive innovation and ensure secure, scalable adoption of AES solution.
Lead complex, cross-functional projects that shape the product roadmap and align with field-driven priorities.
Design and oversee customer POVs, deployments and integrations (APIs, workflows, security controls) and identify new integration opportunities.
Provide actionable feedback to Product Managers to influence development in areas such as cloud posture, workload protection, and identity management.
Design and deliver automation content, playbooks, and lead enablement initiatives across partners, sellers, and customer facustomer-facingcing roles.
Advocate for best practices in securing modern application architectures using automation, contextual risk insights, and risk driven policies.

Engineering - Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating - challenging the way we, and the industry, think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Job Summary
In this role, you will be dedicated to safeguarding our clients data within the dynamic cloud landscape. As an expert in Data Security Posture Management (DSPM) for SaaS and DBaaS, you will develop cutting-edge solutions for data discovery, classification, and protection across platforms like Snowflake, Databricks and MongoDB Atlas. Your work will focus on proactively identifying and eliminating risks, ensuring our clients' sensitive information remains secure, compliant, and accessible only to authorized users, empowering them to grow their business securely.
Key Responsibilities
Drive innovation by designing and implementing impactful solutions that address client needs, contributing to the full feature development lifecycle from design to deployment.
Take ownership of specific feature segments, ensuring high-quality code and robust functionality through meticulous attention to detail and a focus on execution.
Proactively collaborate and exchange information with cross-functional teams, including product and infrastructure, to ensure seamless integration and alignment on shared objectives.
Challenge the status quo by generating innovative ideas and actively participating in brainstorming sessions to foster product and architectural improvements.
Actively engage in technical discussions, openly sharing knowledge and learning from others to solve complex problems and elevate team expertise.
Design and build highly scalable, resilient, and secure cloud-based applications and microservices.
Contribute to an agile and dynamic engineering culture, demonstrating a strong drive and outstanding communication skills to deliver results efficiently.

Are you an Technical Enablement Engineer? ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications?
Join our R&D Operations Team. You will be the Technical Enablement Engineer responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.
Your Impact
Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability.
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps.
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source.
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development.

The Cortex Content team powers Palo Alto Networks security operations platforms (XSIAM/XSOAR) by building the essential integrations, data connectors, and intelligence layers that protect our customers.
We are looking for a Senior Software Engineer who is passionate about AI and automation to help scale our content ecosystem. In this role, your focus will be leveraging AI to accelerate the delivery, quality, and quantity of our security integrations and content infrastructure. You will design and develop intelligent tools and workflows that enable engineering peers and Technical Program Managers (TPMs) to scale their output, collaborating with them as they test, adopt, and integrate these solutions into our development lifecycle.
Your Impact:
Scale Content Delivery: Design and implement AI-driven systems that empower the team to significantly increase both the quantity and the rigorous quality of our security integrations.
Develop Cross-Functional Tooling: Build internal developer tools and agentic workflows that enable other engineers and TPMs to streamline content creation, validation, and management.
Optimize Workflows: Create reliable CI/CD pipelines incorporating AI agents to automate code generation and testing processes.
Support Team Adoption: Collaborate with engineering peers and cross-functional partners as they test and integrate your tools into their daily workflows, using their feedback to drive continuous improvements.
Contribute to AI Integration: Help lead the practical integration of LLMs and automation frameworks into our day-to-day engineering processes.

We are looking for a Principal MLOps Engineer with a deep focus on ML Platforms and Infrastructure to join our Data & AI group at Cortex Research. Our team is responsible for designing, building, and scaling the foundational MLOps and LLMOps platforms that power both our Data Scientists and Security Researchers. You will architect the high-performance core infrastructure that enables these roles to build, train, and deploy advanced AI systems-ranging from optimized Small Language Models (SLMs) to complex agentic workflows and RAG systems. If you are passionate about building scalable compute platforms and automating the full ML lifecycle to solve complex data and security challenges, we want to hear from you.
Key Responsibilities
Scale Distributed Training: Design and optimize infrastructure for training and fine-tuning LLMs and SLMs, leveraging distributed GPU workloads, efficient clustering, and compute optimization.
Automate the ML Lifecycle: Architect robust, automated pipelines for continuous training (CT) and deployment (CD) of models, ensuring a seamless flow from raw data collection to production environments.
Build Model Infrastructure: Own the serving architecture for LLMs/SLMs, balancing latency, throughput, and GPU utilization under production traffic.
Implement Advanced Monitoring: Establish comprehensive observability systems to monitor live model performance, data drift, and computational metrics, feeding insights back into the automated training loops for continuous improvement.
Collaborative Architecture: Partner closely with data scientists and security researchers to productize complex model architectures and streamline their workflows, while collaborating with our DevOps team to integrate with core cloud infrastructure.

As a Domain Consultant Manager for Idira, you are the technical leader for your Domain Consultant team. You will lead a team of high-caliber experts who provide the deep technical expertise required to transform our customers' identity security posture.
You will work closely with the Solutions Consulting Managers and their District Sales Manager counterparts to build relationships with your customers with the goal of helping them secure and govern all identity types-including human, machine, and AI agents-preventing identity-based attacks and credential misuse. You and your team will play a key role in defining technical solutions that secure a customers key business imperatives and will evangelize our industry leadership in Identity Security (Idira) alongside core security services that establish Palo Alto Networks as a customers cybersecurity partner of choice.
We are looking for a leader to develop our Domain Consultant team, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the Solutions Consulting team, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact
Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Idira solutions, while reducing technical validation and PoC timelines
Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process.
Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry
Work with your peers to develop a Domain Consultant training curriculum
Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers
Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities
Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
Lead conversations focused on industry trends and emerging changes to the security landscape
Discuss competitor offerings in the marketplace and positions ours as the best solution
Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
Review and guide your teams technical validation plans including POV (proof of value) test plans and customer readiness/requirements
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
Act as an escalation point for pre-sales and collaborate with post-sales teams for issues that arise
Work with product teams to build requirements and roadmap development plans for our Idira customers
Maintain an understanding of competitor selling strategies and technologies
Up to 50% travel within assigned region.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. Thats why most of our teams work from the office full time, with flexibility when its needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

You will join the R&D innovation team responsible for the Exposures product, focusing on advanced features like custom security findings, CVE scoring, and prioritization. As a Principal Full Stack Engineer, you will serve as the technical focal point, driving complex end-to-end feature development in a high-growth environment. This role involves collaborating closely with Research, Integration and Product teams to define the future of exposure management.

Responsibilities
Lead the end-to-end technical lifecycle of new features within the Exposures product using Python, Vue.js, React, MongoDB, ClickHouse, Redis, Celery, and Docker.
Act as the technical focal point and mentor full-stack teams, conducting design reviews and providing hands-on guidance for complex engineering tasks.
Collaborate directly with Product, Integration, and Research teams to translate product requirements into scalable, high-performance code.
Drive engineering excellence and productivity by integrating advanced AI tools (Claude, Augment and more) into the development workflow and product features.

As a Senior DevEx Engineer , you will join a core team dedicated to empowering our engineering organization by streamlining the entire software development lifecycle. Operating at the intersection of DevOps and Developer Experience, you will collaborate with R&D, Product, and Security to eliminate bottlenecks, designing and delivering robust CI/CD and infrastructure solutions that directly optimize developer productivity and velocity.

Responsibilities
Project Leadership: Lead complex infrastructure projects from initial design through implementation and delivery.
CI/CD Optimization: Design and build high-performance pipelines using GitHub Actions and TeamCity.
Infrastructure Management: Scale cloud environments using Terraform, Ansible, and IaC best practices.

The Product group is looking for a Principal/Senior Product Manager who is passionate about building top-notch enterprise cybersecurity products. In this role, you will shape emerging AI capabilities, enhancing visibility and insights across complex environments. This is a highly strategic role, diving deep into technical details and driving cross-functional innovation across Engineering, Sales, and Marketing.

Responsibilities
AI Product Strategy: Define and drive the product roadmap, including emerging areas such as AI, aligning with overall company goals.
Lifecycle Execution: Lead the end-to-end delivery of complex AI-security features, from initial conception through technical deep-dives to market launch.
Customer & Market Analysis: Engage directly with customers to translate "pain points" into actionable product requirements and technical specs.
Cross-Functional Leadership: Partner with Engineering, Data, and Marketing to ensure the AI security vision is integrated seamlessly into the core platform.

We're looking for a talented IT Infrastructure & Cloud Engineer who will be responsible for our IT and Cloud corporate infrastructure.
You will be suggesting, implementing and deploying new solutions together with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to our clients.
Responsibilities:
Be responsible for requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls, cloud services, cloud automations, CI/CD and other initiatives.
Design and oversee the integration of core services and platforms such as AWS, Google Cloud and Workspace, Okta, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Spearhead the strategy, implementation, and governance of GenAI tools and platforms across the company, focusing on process improvement, building internal AI agents, and driving organizational AI transformation.
Lead the architectural design and deployment of scalable, reliable, and secure corporate infrastructure, emphasizing Infrastructure as Code (IaC) principles to manage on-premise and cloud environments.
Define network policies and procedures, including design, planning network new communication systems and monitoring to allow high quality service for our global offices.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.

Your Career:
As a Principal AI Software Engineer on our Generative AI foundation team, you will build AI agents and shared infrastructure that power GenAI capabilities across the company. You will be involved in the full software lifecycle, from fast-moving prototypes to production-grade systems, enabling our companys product lines to adopt agentic workflows safely and at scale. You will collaborate with product managers, researchers, and engineers to translate ideas into robust services, bringing a pragmatic mindset to experimentation, iteration, and operational excellence.
Your Impact:
Engage in the full software lifecycle, from fast-moving prototypes and POCs to production-grade, observable systems.
Collaborate with product managers, researchers, and engineers to translate ideas into robust services.
Work hands-on with leading LLMs and the modern agentic ecosystem, leveraging a wide range of AWS services.
Use cutting-edge frameworks and techniques to develop, evaluate, and continuously improve solutions.
Implement solid design, flexible implementation, strong telemetry, and production feedback loops.