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We're looking for a proactive and detail-oriented Retail Operations Coordinator to join our Retail team. In this role, you'll serve as a key operational support function for our Account Management and Merchant Operations teams, helping ensure smooth day-to-day execution across our retail and grocery partners. You'll handle a variety of operational, administrative, and logistical tasks, while adapting to evolving business needs and supporting high-impact initiatives across the organization. This is an excellent opportunity for someone who enjoys working behind the scenes, thrives in a dynamic environment, and takes pride in delivering exceptional service and operational excellence.
What You'll Be Doing
Operational Support
Provide day-to-day operational support to Account Management and Merchant Operations teams.
Execute a variety of administrative and back-office processes with accuracy and attention to detail.
Monitor ongoing operational workflows and ensure adherence to internal processes and guidelines.
Support business-critical and seasonal initiatives by coordinating updates and operational tasks across merchant portfolios.
Device & Logistics Coordination
Manage the preparation, configuration, and shipment of operational devices for merchant partners.
Coordinate deliveries and logistics processes with external vendors and service providers.
Track inventory and device allocation while ensuring timely delivery and follow-up.
Financial & Administrative Tasks
Review operational credits, deductions, and adjustments to ensure accuracy and compliance with internal procedures.
Identify discrepancies and coordinate corrective actions when needed.
Support ongoing reporting, documentation, and process tracking activities.
Merchant Operations Support
Assist Merchant Operations teams during peak periods and operational projects.
Support outbound communication with merchant partners regarding operational updates, procedures, and business requirements.
Help drive process improvements and contribute to operational efficiency initiatives.

we are looking for a AI Engineer Team Lead
What will you do?

Own the agentic infrastructure- You're responsible for the architecture of Klaudia's core - the systems that make autonomous investigation, root cause analysis, and self-healing possible at scale.

Build and grow your team- Hire great engineers, mentor them, run meaningful design reviews, and build a culture of high ownership and engineering excellence.

Drive experimental development- Run structured bets - LLM evaluation frameworks, new agent architectures, novel tool-use patterns - and bring the best ones to production.

Stay hands-on You'll design systems, review PRs critically, and write code where it matters. Your technical credibility is the foundation of your leadership.

Shape our AI strategy- Work closely with product and R&D leadership to define what Klaudia becomes next.

At our company, were building the future of retail - and our Enterprise Supermarkets team plays a critical role in shaping how the largest retail chains operate and grow on our platform.
We are looking for a Retail Development Specialist to join a senior team managing our companys most strategic supermarket partnerships in Israel. This is not a traditional sales role - it is a highly operational, analytical, and partner-facing position focused on driving performance, improving processes, and leading strategic retail partnerships end-to-end.
In this role, you will manage a portfolio of 3-4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
What youll be doing
Own the end-to-end management and development of strategic enterprise supermarket accounts on our company.
Analyze business and operational performance to identify growth opportunities, bottlenecks, and operational inefficiencies.
Lead proactive operational improvement initiatives with field stakeholders such as pickers, store managers, and operations teams, focusing on topics like picking times, rejection reasons, availability, and fulfillment quality.
Conduct trainings and onboard partners on our companys operational tools, workflows, and advanced platform capabilities.
Build and maintain strong relationships with senior stakeholders at partner headquarters, including leading quarterly business reviews and strategic discussions.
Drive commercial and marketing initiatives together with partners, including campaigns, assortment optimization, storefront visibility, and growth opportunities.
Handle complex escalations and coordinate cross-functional problem solving, including cases involving technical or operational issues.
Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
Monitor KPIs and performance metrics using BI and analytics tools, translating data into actionable business insights.

we are looking for a talented, hands-on and experienced DevOps Engineer to join our Operations team.

In this role, you will be responsible for ensuring the availability, reliability, and scalability of our production environments, proactively monitoring systems in real time and troubleshooting complex technical challenges. Youll work with modern cloud-native technologies, help improve operational efficiency, and play a key role in maintaining and evolving our infrastructure.

This is an opportunity to work on a fascinating and challenging product, gain exposure to innovative and diverse technologies, and join a fast-growing company that is leading its field. At Upstream, we invest in our people and support both personal and professional growth.

Were looking for someone with strong technical skills, a positive mindset and a constant drive for excellence.

This is a full-time, hybrid role based in Herzliya, Israel.

Responsibilities
Implement and operate large-scale Kubernetes and cloud solutions
Build and maintain infrastructure across AWS / Azure / GCP
Monitor customer infrastructure and production environments
Roll out processes for new services and applications
Enforce and maintain cloud and product security standards
Troubleshoot and resolve technical issues in customer environments
Develop and maintain infrastructure automation tools and workflows
Implement automation processes and AI-driven tools to improve operational efficiency