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We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

Required Software Engineer III, Infrastructure, Filestore
About the job
Our software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to our needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
Responsibilities
Be responsible for Filestore data-plane layers. Starting from the entry point, networking/protocol termination, through a proprietary in-house distributed performant highly available file-system that is the core of Filestore cloud service.
Develop many new customer-facing features critical for meeting product business roadmap, as well as enhancing existing infrastructures for better reliability and new requirements.
Drive the development of new features, infrastructure, and performance improvements in a complex distributed and performance sensitive system.
Work with peers from other aspects of the product development lifecycle, including all filesystem engineering teams, product management, program management, CP, SRE, UX/UI.

we are looking for a Back End Developer.
What You'll Do:
Your Mission. Design, develop and execute features from sketch to production that will have a huge business impact on the core products at Carliba
High Impact. Ramp up the technical level of your team & cross-backend engineers
Own your mission. Develop high-priority projects to make the most scalable, high-velocity products on the market.
Lead. As part of a team developing with a complex micro-services backend architecture, you'll work with the team and lead us towards solutions for large-scale challenges.
Dream Team. You'll join an agile dev squad of engineers who are all highly talented, very collaborative and excited to hear your opinion.
You will report to the Squad Engineering Manager.