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Join LiveU Customer Success group and become part of professional, unique, and global team! In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global support teams in LiveU and much more! Join the Team Behind the World’s Live Stories LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world’s most compelling live moments. We’re on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution. Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you’d like to experience first-hand, please do get in touch. Location : Israel, Kfar Saba Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

We are looking for a visionary and hands-on leader to head our growing R&D group. In this role, you will mentor a talented engineering team, shape system architecture, and set the bar for quality, innovation, and delivery. If you're passionate about developing core defense solutions, being involved in every stage of product development, participating in military field tests, and contributing directly to national security – we want you on our team.


Responsibilities:
· Lead the full software development lifecycle – from planning through design, implementation, testing, and delivery. · Own development of both functional and non-functional features, with a hands-on approach to architecture and design. · Define and drive the division’s technological roadmap in collaboration with system and business stakeholders. · Foster a high-performance engineering culture focused on excellence, accountability, and innovation. · Manage and mentor cross-functional teams including backend, frontend, QA, and DevOps. · Collaborate with commercial, operations, and deployment teams to ensure alignment with budgets, timelines, and customer needs. · Represent the division's technological capabilities internally and externally to customers, partners, investors, and senior leadership.

Dustphotonics is a developing cutting-edge technology in Silicon Photonics which is revolutionizing connectivity and communication in the data centers. Silicon photonics is becoming a standard technology used for high performance systems, solving challenges of performance, integration, power and cost. This technology is growing rapidly also in other markets such as Healthcare, LIDARs and other sensors. At DustPhotonics, we are looking to solve the difficult problems, in a smart and simple way, by thinking out of the box, leveraging the knowledge and know-how of the team members, and work as team to create Magic. Our Company culture is characterized by accountability for our ethics, for being fair to every employee, customer, supplier and partner. We believe we must work hard and have fun on the way to success. We welcome you to join our team - Apply for your next career opportunity with us! We are looking for Process Engineer Overseas Assignment (China) Job description We are seeking a qualified and motivated Process Engineer to oversee production activities at a contract manufacturer site in China. This role involves supervising the technical and operational aspects of outsourced manufacturing to ensure compliance with our company’s standards in quality, efficiency, and process consistency. The successful candidate will act as the main technical liaison between our internal teams and the external manufacturing partner. This position will require short term assignments to China for periods of two weeks (50% travling) at a time, every month.

Responsibilities:


* Oversee production operations at the contract manufacturing site to ensure compliance with process standards and product specifications.
* Monitor production KPIs, identify process deviations, and support continuous improvement initiatives.
* Work closely with the contract manufacturer to implement and sustain process improvements.
* Serve as the technical point of contact between the contract manufacturer and the headquarters team.
* Conduct audits, process validations, and risk assessments as required.
* Support knowledge transfer, documentation, and training related to new or revised processes.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).
As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

In this role, you will work with many different teams across the company. You will work closely with our product managers and developers, validating that our products meet the highest quality standards and effectively solve customer problems. You will also work closely with product designers, the support team, and more.

What You'll Do:

Perform comprehensive testing of new features to verify the requirements are met and long-term quality is upheld.
Develop and execute test plans, test cases, and test scripts to ensure the software meets quality standards.
Define core business flows that will serve as the backbone of the automated tests written by our automation developers.
Collaborate with the Product and R&D teams to investigate and troubleshoot issues, and provide usability feedback based on customer interactions.
Work closely with the support team to understand customer pain points, which will help inform your testing strategies.
Continuously stay up-to-date with the latest product features and improvements, ensuring that our QA processes are aligned with current developments.

We are looking for a Software Engineer to join our Connectivity team. You'll join a cross-functional group of engineers with a critical mission: ensuring our customers can seamlessly integrate their diverse technical environments with the platform. You will be responsible for building and maintaining the essential tools and services that form the bridge between our customers' systems and our backend, enabling them to send us their event observability effortlessly.
Responsibilities
Design, build, and enhance the core integrations and tools that our customers use to send observability data to the platform.
Partner closely with Product, Engineering, and other cross-functional teams to design and implement solutions built for massive scale, capable of processing over a billion events daily.
Take full ownership of the quality and reliability of your code through comprehensive testing (unit, integration, and end-to-end), and by creating clear, thorough documentation for fellow engineers and our customers.
Partner with customer-facing teams to diagnose and resolve complex technical issues rooted in our data ingestion integrations and libraries.
Develop and maintain 300+ core integrations primarily in Python and Go that can run across cloud and containerized systems, and contribute directly to the open-source ecosystem.
You'll love this job if you:
Thrive in a fast-paced startup environment, and value taking ownership of your work.
Passionate about helping our business and customers resolve complex technical issues across our data-ingestion pipelines, integrations, and libraries.
Care deeply about crafting elegant, user-friendly solutions for complex problems.
Enjoy building the kind of developer tools you would want to use yourself.
Believe in modern software development that values rapid iteration and continuous delivery.
Passionate about the open-source community and excited about contributing to a fully open-source integrations.
Love working with collaborative, thoughtful engineers who push to grow & improve themselves and others.
Like using modern AI tools to boost your productivity and write better code.

We are looking for a bright Tier-1 support engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required.
Responsibilities:
We obsess about our customers. Establish and maintain customer loyalty by providing support above and beyond their expectations.
Take ownership of customer issues reported, see problems through to resolution, and escalate irregular events to Tier 2 support engineers.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all times.
Educate and assist other departments within regarding systems, tools, processes, and customers request resolutions.
Create documentation in the form of knowledge base tech notes and articles.
The position requires on-calls availability from time to time.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment

The Senior Optical Systems Engineer will have responsibility for working closely with the test cell development team to understand test hardware software and algorithms. The candidate will develop optical test instrumentation architecture for emerging markets within semiconductor test. Instrumentation may include laser sources, polarizers, optical fibers and connectors, optical sensors, photo-diodes, along with motion systems, cameras, and image-analysis software. As a member of the Silicon Photonics Engineering team, you will be a key player delivering test solutions and deployment at customers sites. You will be working closely with the customer engineers, Teradyne engineering and applications engineering to ensure on-time delivery.



Derive system requirements by interacting with customers to define requirements for new optical test products
Develop test methods for lab and production verification
Develop experimental setups with optical instrumentation
Work within cross-discipline teams to develop innovative products