לוח משרות דרושים מדעי החברה במרכז

We are looking for a B.A./M.A student in Organizational Consulting or Organizational Behavior to join our growing OD & Learning team as part time (50%) employee. In this role, you’ll work closely with the OD & Learning team and the global HR team, support various OD projects, and collaborate with managers and employees across the organization. You will have a direct impact on our employees' experience and development. We're looking for an innovative, creative and motivated student, who is passionate about organizational development, a collaborative team player eager to learn, contribute, and grow in a dynamic tech environment. What you’ll do: Create learning tools & content design Onboarding Hub, e-learning modules, short videos, toolkits, and learning assets, including using GenAI tools for content development. Build internal knowledge & communication tools: support HR portal pages, new-hire content, manager toolkits, and communications that promote development initiatives. Support OD & Learning programs: assist with needs assessments, onboarding, performance processes, compliance training, and other OD projects. Coordinate training operations: schedule sessions (virtual/in-person), manage logistics, track attendance, and maintain learning data.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

We are seeking an experienced and passionate Research Manager to lead our Customer Success applied research team. In this pivotal role, you will lead a dedicated team of researchers focused on understanding our customers needs, experiences, and interactions with our products, and identify proactive paths to enhance customer experience.

As a Research Manager in our Customer Success you will

Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development.

Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing.

Strong leadership and team management skills, with a track record of developing high-performing teams.

Tap into an existing experimental research framework and facilitate its execution at scale.

Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization.

Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points.

Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within us.

Identify opportunities for improving customer engagement and loyalty based on research findings.

Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives.

Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools.

Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format.

Champion the voice of the customer across the organization by effectively communicating insights from customers and advocating for their needs.

Mentor and develop team members, fostering a culture of continuous learning, growth, and excellence.

Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and research methodology.