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What You'll Do:
Design, build, and support tooling, automation, and infrastructure to maximize the reliability, scalability, and performance of our Cognition.
Proactively identify, mitigate, and resolve issues, leveraging AI-driven insights and automation where possible.
Develop robust monitoring, alerting, and incident response strategies; ensure actionable observability across all critical systems.
Drive best practices in CI/CD, Infrastructure-as-Code, environment provisioning, and disaster recovery.
Collaborate closely with engineering teams to build, deploy, and maintain highly available services in production.
Take responsibility for uptime, reliability, and the operational excellence of our Cognition.
Help define and measure SLOs/SLAs to ensure world-class service delivery.

We are looking for a Senior DevOPs engineer who will assist us to ensure a smooth deployment and operation, complying with strict standards and adherence to best industry practices and with a potential and desire to own production systems and to perfect it.
What You'll Do:
Work with Product, R&D, and integration teams to define and implement CI/CD to apply in multiple target environments for production, staging, and testing in AWS, GCP, and Azure
Assist product in gathering and generalizing requirements from business partners
Optimize environments for security, performance, and cost; optimize processes for speed
Oversee and guide the team and business partners on the implementation of best practices
Define and integrate monitoring solutions
Use tools like Terraform, Ansible, Jenkins, Kubernetes, FileBeat, OpenSearch, and other tools to set up environments in a variety of scales and security levels
Become a product deployment and operation expert

Were looking for a bright and passionate Senior Software Engineer to join our R&D Core team. In this critical role, you will design and develop solutions for in-house operating systems and platforms building our backbone cloud data centers and our edge on-prem devices. Cato solutions are running on a variety of hardware, ranging from small, embedded devices, to high-end servers, and cloud environments.



Responsibilities:

Design and implement operating system utilities and components to ensure a performant, stable, secure, maintainable, and transparent ecosystem in our cloud
Proactively be on top of new emerging technological trends in low-level networking, hardware, kernel, and open-source themes. Implement and specialize in open-source solutions to specific needs.
Investigate and test performance capabilities aiming at squeezing the lemon out of our hardware

Required Technical Support
As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
Communicate clearly and empathetically with customers via HubSpot, phone, and email
Verify functionality in Sandbox and Production environments to support accurate issue resolution
Document solutions, best practices, and contribute to the internal knowledge base
Support and guide Tier 1 agents, acting as their escalation point
Assist with the onboarding and training of new Tier 1 agents.

Required Senior DevSecOps Engineer
We're revolutionizing how the world moves money with our unified global payments platform. Our team is at the forefront of ensuring the security and resilience of this critical infrastructure, and we're looking for a visionary Security Architect to play a pivotal role in designing and implementing robust security solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application security principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping our security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure. Lead the architectural design and implementation of security solutions for our cloud infrastructure, network, and applications.
Get your "hands dirty", fearlessly working on our most complex and risky problems involving production systems and networks.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance our security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies for us.

As a Staff DevOps Engineer, you will own production infrastructure across our cloud environments and work closely with platform, dev-infra and automation tests teams to drive operational excellence. You need to be ready to lead cross-team initiatives, proactively identify areas for optimization, and define scope both for yourself and the team.

You will be responsible for:

Keeping production stable and working, having a dedicated team as a first line of support
Improvement of existing CI/CD processes based on the feedback from product and infra teams
Improving the organization's FinOps posture

seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, youll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first companythis opportunity is for you.



Responsibilities:

Provide hands-on technical support for hardware, software, systems, and services across the organization.
Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
Troubleshoot and resolve issues in Windows and macOS environments.
Manage user accounts and permissions in Microsoft Azure Active Directory.
Set up and onboard new employees, including hardware provisioning and system access.
Maintain IT asset inventory and ensure hardware/software is up to date.
Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
Escalate complex technical issues and follow through until resolution.
Document technical procedures, solutions, and user interactions.
Deliver excellent customer service and maintain a high level of user satisfaction.
Be available for on-call support approximately once every three weeks, as part of the teams shared responsibility for critical issues.

Required NOC - Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

Required IT & Security Operations Specialist
Responsibilities:
Lead and manage E2E complex projects in the IT, IS and Security department
Coordinate and work closely with security teams
Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
Develop and maintain project documentation, prepare reports and departments statistics.
Experience in managing projects related to security infrastructure, compliance, risk, GRC, IAM, or cloud security.

Required Help Desk specialist
If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Responsibilities:
Supporting users in multi-region environments & worldwide teams.
Managing users and permissions of cloud based products.
Mastering, deploying and supporting the latest technologies.
Onboarding and offboarding process.
Managing computers and peripheral equipment.

Required DevOps Engineer
As a key member of our engineering team, youll work at the intersection of development, operations, and reliability. Youll automate cloud infrastructure, ensure system performance, and maintain secure, scalable deployments in a regulated fintech environment.
Responsibilities:
Manage and enhance cloud infrastructure (AWS, GCP, Azure, or similar).
Develop, maintain, and automate CI/CD pipelines to streamline application delivery.
Implement Infrastructure as Code (e.g., Terraform, Ansible, CloudFormation) for provisioning and managing environments.
Set up and maintain monitoring, observability, and alerting systems using tools like Prometheus, Grafana, Splunk, New Relic, ELK, etc.
Define, track, and act upon SRE metrics (SLIs, SLOs, error budgets) to balance reliability and development velocity.
Participate in incident response, including root cause analysis and remediation.
Automate repetitive tasks to reduce toil and increase system resiliency and uptime.
Collaborate with developers and security teams to embed security and compliance best practices (e.g., PCI DSS, DevSecOps).
Support on-call rotation and continuously improve operational processes.

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.