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We are looking for a Technical Account Manager who will lead the onboarding and ongoing implementation with our customers and technical partners.
Responsibilities:
Lead the implementation and ongoing technical aspects of our customers.
Platform setup for new customers - organization, companies, data sources, campaigns, targets, tech cost, etc.
Integrate Media partner to our platform - providing API specs, leading integration calls, testing integrations, going live + monitoring. Working with the product and R&D team to address and resolve tech issues.
Integrate Data partner to our platform - understand the goal of integration and provide specs for R&D, lead integration calls and testing phase, going live. Working with the product and R&D team on developing new integrations.
Implement Carriers data to our platform - manage the integrations with the carrier - conversion data. Provide spec, analyze the data and identify conflict, data quality assurance.
Tech support for the customers - bugs reported, data conflicts, import data for the customer (for new integrations), support with platform setup.
Monitoring - building dashboard to monitor the platform integrations and data quality, analyze and troubleshoot data conflicts with partners and R&D.
Create technical documentations and implementation guidelines.
Work closely with products to simplify implementation work and make it more self- serve friendly.

In this role, responsibility spans the full spectrum of key account management across the South-Center territory. This includes mapping and prioritising key hospital and clinic accounts, understanding their specific needs, and designing tailored engagement plans that support appropriate on-label use. The KAM will lead the development of long-term, trust-based relationships with specialists and their teams, using deep product and disease knowledge to support evidence-based decisions. A strong focus will be placed on analysing territory data, identifying growth opportunities and executing targeted activities that drive sustainable sales performance. Collaboration is essential: working closely with the Sales Manager, cross-functional colleagues and other Respiratory teams to align on strategy, coordinate activities and deliver a consistent customer experience. The role also involves ensuring all interactions and educational initiatives comply with AstraZenecas ethical standards, while effectively managing budgets and resources. Continuous learning is expected, including completion of all training and product certifications, to stay ahead in a highly competitive and rapidly evolving therapeutic area.

The Sales and Support teams are responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector. The Global Support team interacts with leading companies and believes that world-class support is critical to customer success. we Support also partners with a global list of customers that are building mission-critical applications on top of our services.

As an Independent Software Vendor (ISV) Sales Representative, you deliver digital transformations through effective engagement with C-level executives, IT leaders, architects, and developers. In this role, you establish Amazon Web Services as the key cloud technology provider across the ISV accounts you manage, promoting the entire product and services portfolio to ISVs.

Come build the future with us!

Key job responsibilities
- Deliver digital transformations through effective engagement with C-level executives, IT leaders, architects, and developers.
- Establish us as the key cloud technology provider across the ISV accounts, promoting our entire product and services portfolio.
- Empower customers to solve challenges while helping them attain both operational and innovation goals.
- Guide customers to become more agile, innovative, and efficient, delivering measurable business outcomes.
- Leverage our industry-leading innovation, functionality, security, and operational expertise to maximize customer benefits.

An Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

Key job responsibilities
* Youll advise on solutions, provide technical guidance and advocate for the customer.
* Ensure our environments remain operationally healthy whilst reducing cost and complexity.
* Develop trusting relationships with customers, understanding their business needs and technical challenges.
* Using your technical acumen and customer obsession, youll drive technical discussions regarding incidents, trade-offs, and risk management.
* Consult with a range of partners from developers through to C-suite executives.
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from us.
* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
* Solve a variety of problems across different customers as they migrate their workloads to the cloud.
* Uplift customer capabilities by running workshops, brown bag sessions, etc.

We are seeking an experienced Senior ISV Account Manager for selling to Strategic ISVs and to expand the business with our hottest ISV customers. The Senior ISV Account Manager will be responsible for setting a long-term strategy and executing daily to grow customers. In addition to being a customer, these companies partner with AWS as an ISV and have multiple GTM goals. In the role, you will build and maintain broad relationships, develop and manage opportunities, and facilitate a large team of extended resources.

Role & Responsibilities
The Senior Account Manager is responsible for teaming with all aspects of the customers organization. This includes C-level executives, engineering, IT/operations, partner org, and sales. Skills required to build relationships across an account include creative systems thinking, visioning, and executing via collaboration with an extended team to address all ISV customer's needs.
The Senior Account Manager is responsible for selling at the most strategic (C-level) within the account and implementing a broad strategy for earning customer acceptance and service implementation.
The Senior Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for the customer in harmony with what the AWS business needs. In addition to new service adoption and new line of business development, this role includes dotted line responsibility for partnership and technical collaboration.