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We are seeking a Customer Solutions Engineer to handle pre and post-sale technical activities and ensure:
Understanding the customer needs
Proposed tailored solutions to customers
Successful deployment and support of Waterfall Solutions at customer sites.
This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance.
Responsibilities:
Working closely with sales teams on proposals and sales presentations.
Acting as a technical expert in meetings with customers and prospects.
Collaborating with customers to advise effective solutions incorporating our products.
Comprehending customer needs and devise solution requirements.
Answering customer requests for information as well as proposal requests.
Develop requirements and turn them into functional solutions.
Executing Demos and POCs on customer site.
Provide Tier 1-3 technical support, including issue reproduction, troubleshooting, and documentation of system events.
Perform onsite and remote installations of Waterfall products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Manage assigned support cases and maintain accurate records in the companys tracking system.
Document all service and installation activities through detailed reports and logs.

we are looking for a Sales Associate.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas.
Research accounts, identify key players, and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipelines and close deals.
Perform effective online presentations to prospects.

We are looking for a Partnership Manager to join our team.
Responsibilities;
Manage day-to-day relationships with global brands including commercial, legal, financial and marketing aspects (80%).
Research, pursue, and develop new long term business relationships (20%).
Negotiate commercial terms while utilizing analytical data.
Advance and establish new opportunities with existing relationships and define revenue opportunities.
Lead and monitor the business strategy in order to deliver company goals and customer requirements.