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We are looking for a Head of Sales Call Centers to take full ownership of its B2C Sales Operations. This role focuses on executing sales policies and targets, managing a nationwide call center operation, and driving strong day-to-day sales performance.

The position combines hands-on leadership with data-driven decision-making and close collaboration across the organization, with a strong focus on customer experience and sales quality.

Responsibilities
Execute and drive sales policies and targets across the organization.
Own end-to-end sales performance and full P&L responsibility.
Manage a complex, nationwide call center operation, including capacity, workload and SLA management.
Lead, develop and empower call center managers and the sales operations manager.
Own sales quality standards and ensure continuous improvement in sales execution.
Manage the department budget and work closely with FP&A on planning and financial control.
Own and optimize leads data, sales funnel performance and conversion metrics.
Make data-driven decisions based on performance analysis and trends.

We are looking for a Sales and Business Development Manager to lead our expansion across the word and work closely with our VP sales. This pivotal role will focus on nurturing and leveraging relationships with Ciscos regional sales teams, particularly within the Service Provider segment-while independently driving new sales opportunities and managing the full customer lifecycle.
Role Overview:
As the Sales and Business Development Manager, you will be responsible for building deep and effective partnerships with Ciscos Service Provider sales teams across the world. Your role will span identifying and qualifying opportunities, managing the sales process end-to-end, and supporting successful deployment and long-term customer satisfaction. Your understanding of networking, cybersecurity, and the telecom ecosystem will be essential in articulating Edgehawks value, securing new business, and ensuring successful implementations.
Key Responsibilities
Sales & Business Development:
Drive business growth by identifying, developing, and closing new opportunities-particularly through Ciscos Service Provider sales channels.
Build strong, trust-based relationships with Cisco sales representatives and key stakeholders to promote joint success and customer alignment.
Act as a trusted advisor to customers, understanding their business and technical needs and positioning Edgehawks DDoS protection solutions accordingly.
Own and manage the full sales lifecycle-from opportunity discovery to technical introduction, pricing, proposal development, and contract negotiation.
Collaborate cross-functionally with Edgehawks product, engineering, and support teams to deliver a high-quality customer experience.

In this role, you will manage the technical sales process throughout our sales cycles and across offering, at local and global customers.

This job includes conducting consulting engagements with customers to deliver Data Protection solutions - including enterprise backup solutions including protection of physical, virtual and cloud data.

This role includes writing technical papers and documentation, Leading the technical discussion during the presale process, conduct demo, PoCs and more.

Beyond the technical expertise, were looking for a people-oriented person whos a team player, with the first-aid mentality to join our truly special family.

Responsibilities:

Plan, design, and architect data protection solutions for physical, virtual, and cloud enterprise environments
Lead the technical discussion during the presales process and understand customer needs
Create high-level design documents and the scope of work
Identify customer business challenges and address them using technical solutions
Preserve technical skills to the level of being self-sufficient for conducting product demonstrations
Understanding our vision and priorities as a company
Being enabled on products and offerings
Grow adoption of our solutions among our customers and partners
Respond to technical objections and create competitive differentiation
Manage your customers together with the account managers and act as the technical trusted team while leveraging subject matter experts required during the sales process