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We are looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Responsibilities:
Helpdesk Support:
Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management:
Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management:
Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.

Customer Success Engineers serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

Your responsibilities
The impact you will have:

You will manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

Drive customer adoption, loyalty and expansion

Provide critical insights to the product team as a means to improve our developing platform.

Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Build relationships with executive decision-makers.

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

We are seeking a highly motivated and skilled DevOps Engineer to join our team. As a key member of our team, you will play a crucial role in ensuring the security and reliability of our systems.

Your responsibilities
Implement and manage CI/CD pipelines supporting tens of deployments per day
Provide our engineering teams with easy-to-use observability tools to allow for efficient debugging and incident response
Collaborate with engineering teams to design and implement a secure, scalable, highly available and cost-efficient cloud infrastructure for our products
Proactively address potential issues and inefficiencies
Promote a no-blame dev culture and support our engineering teams with the adoption of practices and tools to make them more efficient and independent

Were looking for a hands-on DevOps Team Lead to build and scale our infrastructure, tools, and CI/CD pipelines. In this role, you will lead a talented DevOps team, drive technical decisions, and collaborate closely with engineering and product teams to ensure reliability, scalability, and speed across all our environments.

Your responsibilities
Lead and mentor the DevOps team in a fast-paced, agile environment.
Own the architecture, implementation, and maintenance of Blink's cloud infrastructure (AWS).
Drive the evolution of our CI/CD pipelines, automation frameworks, and monitoring systems.
Ensure high availability, performance, and security of our production environments.
Collaborate with developers to optimize delivery processes and improve development velocity.
Implement and maintain infrastructure-as-code practices (Terraform, Pulumi, etc.).
Build internal tooling to support development, testing, and deployment at scale.

We are seeking an LLM Engineer to join our innovative team and contribute to the advancement of our security copilot. As an integral member of our growing team, you will play a key role in enhancing our security automation capabilities.

Your responsibilities
What youll do

Architect and engineer prompts for various AI models, including LLMs, to generate accurate and actionable outputs for security automation tasks.
Design and develop robust REST APIs that seamlessly integrate AI model functionalities within our core product offerings.
Collaborate with R&D and product teams to optimize AI model performance and integration within our workflow automation platform.
Explore and implement novel applications of AI to enhance Blink's automation capabilities and user experience.

As a Platform Tech Lead, you will take ownership of the core infrastructure and architecture of our platform, lead technical design, and drive engineering excellence. Youll be hands-on with the code while also mentoring other engineers and setting the standard for high-quality, scalable development.

Your responsibilities
Lead the design and implementation of the core platform architecture
Own key infrastructure components, ensuring performance, scalability, and security
Collaborate with product and engineering teams to translate business needs into technical solutions
Establish best practices for code, architecture, testing, and CI/CD
Evaluate and introduce new technologies and tools to support platform growth
Guide and mentor engineers on technical challenges and growth

As a Senior Backend Engineer , you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.

Your responsibilities
What you'll be doing

Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single framework, particularly in cloud services, Linux, and containerized environments like Kubernetes and Docker.
Enhance our platform's core workflow engine, contributing to the development of enterprise-level applications and services that set Blink apart in the market.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Lead best practices in observability by implementing effective logging, metrics, and tracing systems.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.