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We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements, designing relevant solutions, and implementing them effectively.
What youll do:
Collaborate with stakeholders to understand and gather business requirements.
Design and develop solutions using NICE CXone Omni-channel platform.
Implement and configure CXone solutions to meet business needs.
Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
Provide expert guidance and support throughout the project lifecycle.
Ensure seamless integration of CXone solutions with existing systems.
Working with internal CRM ticketing systems.
Conduct training sessions and provide documentation.
Pass knowledge and best practices to the rest of the Ops Tech team.

Were searching for an outstanding Reconciliation Team Leader who thrives in a collaborative environment, demonstrates excellent leadership and communication skills, and brings a proactive, analytical mindset to problem-solving.
Hybrid
Full-time
What youll do: 
Lead and inspire a team of analysts and accountants, ensuring effective task allocation, professional guidance, and high team engagement.
Collaborate with operational teams and Identify system potential risks associated with Operational activities.
Define, monitor, and achieve KPIs while fostering continuous professional growth and development within the team.
Thrive in a fast-paced environment, managing multiple priorities under pressure without compromising quality.
Collaborate cross-functionally with diverse teams across the organization, leveraging creativity and out-of-the-box thinking to drive innovative solutions.
Managing the increasing complexity of reconciliation in an environment of rapid technological advancement and regulatory change.

Were looking for a BizOps expert who combines strong analytical, automation, data, and operational skills. In this hands-on role, youll take ownership of business processes end to end - from building automation flows and analyzing data, to supporting and operating day-to-day workflows. Youll be responsible for implementing scalable, efficient solutions that support our growing business. This role is for someone independent, curious, and excited to build tools and processes that drive impact.
What youll do:
Design and implement automation solutions using Microsoft Power Automate and iPaaS platforms (or similar).
Build and maintain workflows and data integrations across systems and teams.
Analyze and improve business processes through data, dashboards, and insights.
Use SQL (min. 2 years experience) and Power BI to create operational reports and monitoring tools.
Collaborate across global teams (IL, US, CN) and support follow-the-sun operations.
Support and operate key business flows - both automated and manual, to ensure smooth day-to-day operations. Apply creative thinking and ownership to solve operational and scaling challenges.
Work with data pipelines and dashboards in GCP BigQuery and Looker.

We're looking for a Senior Business Analyst to lead the data domain within our Working Capital Business unit - a high-impact, fast-moving team that operates like a startup within a global company.
This is a unique opportunity for a hands-on, strategic thinker to take full ownership of our data domain: from defining and executing our data strategy, to building advanced risk models and scalable infrastructure - while leading the data domain in a matrixed structure that includes a business analyst and a data engineer.
The ideal candidate brings a strong analytical mindset, experience in data modeling, and a proven ability to turn complex datasets into actionable insights that shape business strategy. They also possess the skills to design and build scalable data infrastructure, along with strong teamwork and leadership capabilities in a cross-functional environment.
What youll do:
Own and lead the data domain within the Working Capital unit, including analytics, modeling, and infrastructure.
Design, develop, and maintain our risk scoring model - a core component of the product used to assess credit risk.
Develop, refine, and maintain dashboards, reports, and visualizations to monitor key KPIs.
Conduct in-depth analysis to uncover trends and deliver strategic, actionable insights for all business domains (Risk, Growth, and Ops).
Guide and mentor analysts, fostering a high standard of analytical thinking and execution.
Partner with cross-functional teams (RevOps, Marketing, finance, operations, etc.) to enhance the data infrastructure supporting the Working Capital business.

We're looking for an Senior DBA to join our DataOps team, part of the DevOps & Infrastructure group. In this role, you will be responsible for the architecture, performance, and stability of our database systems. Youll work closely with development and infrastructure teams to ensure high availability, scalability, and reliability of database environmentson-premise and in the cloud.
Were looking for a team player with strong interpersonal skills, a service-oriented mindset, and the ability to think creatively and act independently in a dynamic environment.
What youll do:
Design, implement, and maintain robust and scalable database architectures.
Monitor production systems to ensure performance, availability, and stability.
Develop automation and scripts to streamline day-to-day database operations.
Collaborate with developers and engineers on database design and query optimization.
Troubleshoot complex database issues and identify root causes.
Participate in an on-call rotation, including nights and weekends as needed.

Required R&D Architect- Director
What youll do:
Drive new technologies and frameworks extending capacity & effectiveness of teams, capacity & scalability of the product for both server and client side
Be involved in all key technology and methodological aspects of development and testing
Take an active role and lead key product enhancements, per product-management and stakeholders requirements, and select the right development solutions to address the requirements in terms of functionality, reliability, testability, and scalability
Be involved in business needs and operational flows to come up with the right technology solutions
Mentor and lead R&D teams in design reviews, coding standards, and architectural designs.

We are looking for a seasoned DevOps & SRE Architect to lead our infrastructure transformation as we migrate from on-prem datacenter to a modern cloud environment. This is a strategic and hands-on role where youll drive architectural decisions, design future-ready systems, and guide teams through this critical evolution.
What youll do:
Collaborate with Cross-Functional Teams: Work closely with engineering, DevOps, SRE and product teams to understand existing systems, technical constraints, and infrastructure needs.
Design and Build Cloud Architecture: Create scalable, secure, and high-performing architecture, tailored to evolving business and technical needs.
Lead the Cloud Migration: Develop and execute a phased plan to move infrastructure and applications to the cloud.
Resolve Infrastructure Challenges: Troubleshoot infrastructure issues and optimize system performance, availability, and reliability.
Educate and Mentor Teams: Lead cloud enablement initiatives, mentor engineers and DevOps staff on cloud-native technologies, and promote modern infrastructure best practices.
Define and Enforce Best Practices: Establish standards for cloud governance, security, cost optimization, and operational excellence.

Required ECR Analyst
Location: Petach Tikva, IL
Hybrid
Full-time
Role summary
As a Third Party Risk Analyst you will be a key part of our small, high impact team. You will conduct in-depth due diligence reviews, manage third-party oversight programs, and ensure compliance with evolving regulatory requirements across multiple jurisdictions. You will be responsible for onboarding and periodic client reviews, maintaining internal procedures, and collaborating with cross-functional teams including Sales, Client Management, and Compliance.
What youll do:
Research companies requesting our services to determine whether they meet our compliance/regulatory standards.
Research and verify company information (i.e. lines of business, company incorporation, ownership validation, etc.).
Track internal reports (such as our clients periodic reviews).
 Interfacing with Account Management and Sales departments.
Assessing the ongoing behavior, performance and risk that our partners represent to us.
Manage administrative and back-office activities within the Third Party Risk Team.

Required Backend Developer (C#/ JAVA)
Location: Petach Tikva
Hybrid
Full-time
What youll do:
Take a leadership role in achieving team goals, contributing to the overall design, architecture, development, quality, and production deployment of the team's systems.
Design and implement robust, scalable, and maintainable backend solutions for complex scenarios, ensuring high-quality results that may be consumed by other teams.
Collaborate effectively within your team and with cross-functional partners, such as Product, Design/UX, DevOps, and other R&D teams, representing your team as needed.
Maintain and improve the team's engineering practices, suggesting and implementing technology, patterns, or process enhancements.
Proactively identify areas of improvement in team systems, processes, and scalability.
Lead by example in code quality, contributing significantly to code reviews and acting as a focal point for engineering excellence questions.
Help monitor production systems, investigate potential issues, and lead efforts to resolve critical production challenges while maintaining a customer-centric approach.

Were looking for a Software Developer Team Leader who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment.
What youll do:
Collaborate closely with Product, Design/UX, DevOps, and other R&D teams
Lead an autonomous team of software engineers who are working closely with product management for achieving business goals
Put special focus on developing the team
Provide technical authority to your team by demonstrating a hands-on leadership style
Be responsible for the overall design, development, architecture, code quality, and production environment deployment of your team.

We are seeking a hands-on Tech Lead to be the first technical hire for our newly formed ML team. This is a unique ground-floor opportunity to build something from scratch and have direct influence on the technical direction of our ML capabilities. This role combines deep technical expertise with foundational leadership, requiring someone who can architect solutions, establish technical standards, and lay the groundwork for future team growth. As our founding ML tech lead, you'll have the opportunity to shape our technology choices, define our technical practices, and build the fundamental skill set that will guide the team as we scale.
Hybrid
Full-time
What youll do: 
Shape the technical foundation: As our first ML hands on hire, choose and establish the team's core technology stack, frameworks, and development practices together with the ML leader
Build from the ground up: Design and implement our initial ML infrastructure, data pipelines, and model deployment frameworks
Define technical standards: Establish coding standards, best practices, and processes that will guide future team members
Hands-on development: Lead by example through direct development and deployment of ML models and data science solutions
Partner with stakeholders: Work closely with business teams to identify initial ML opportunities and build foundational proof-of-concept models
Establish MLOps practices: Set up our model development, testing, deployment, and monitoring workflows from scratch
Recruit and onboard: As the team grows, play a key role in technical interviews and help onboard new ML engineers and data scientists
Create team culture: Help establish the team's technical culture, learning practices, and collaboration methods
Technology evaluation: Research and select the tools, platforms, and technologies that will form our ML tech stack
Document and share knowledge: Create foundational documentation and knowledge-sharing practices for the growing team.

We are looking for a Director of Service delivery and vendor management to join our innovative Center of Excellence in the operations department. The Director of Service delivery & VM will be responsible for leading the strategy, governance, and performance management of the call center OS vendors across Ops. This role ensures vendors meet operational, financial, and compliance expectations, while fostering strong partnerships that support business growth and operational excellence.
What youll do-
Vendor Strategy
Develop and execute the Opss vendor management strategy aligned with the business objectives
Define governance models, KPIs, and performance frameworks for all outsourced partners
Lead vendor selection, RFPs, onboarding, and contract negotiations
Performance & Operational Oversight
Monitor vendor performance through SLAs, KPIs, and QBRs
Identify and resolve service delivery gaps or escalations, drive continuous improvement initiatives
Ensure alignment between vendor operations and internal teams to maintain seamless service delivery
Financial & Commercial Management
Own the vendor budget, cost tracking, and cost optimization initiatives
Lead commercial negotiations including pricing, renewals, and contractual terms
Conduct regular spend analyses to ensure vendor value and ROI
Risk, Compliance & Quality
Ensure all vendor relationships adhere to internal policies, legal standards, and regulatory requirements.
Assess vendor risk and develop mitigation strategies.
Collaborate with legal, procurement, compliance, and security teams as needed.
5. Leadership & Collaboration
Manage a team (if applicable) responsible for day-to-day vendor operations.
Act as the main point of contact for executive-level vendor relationships.
Partner with internal stakeholders (Ops, Finance, IT, Legal, Procurement, etc.) to ensure business alignment.

Required DevOps Infrastructure Team Leader
Israel
Hybrid
Full-time
As the DevOps Infrastructure Team Leader, you will manage a team of five engineers, focusing on building and maintaining robust, scalable systems. You will play a pivotal role in Load Balancer logic, Web Application Firewalls (WAF), Identity Management, and Secret Management. Your expertise in automation, virtualization, and orchestration tools will help us improve our infrastructure processes while ensuring high availability and performance.
What you'll do:
Manage a team of 5 DevOps engineers in a hands-on tech leadership role.
Design, implement, and manage Load Balancer architectures and WAF configurations.
Oversee Identity and Secret Management processes to ensure secure and efficient access control.
Maintain server infrastructure using Infrastructure as Code (IaC) principles via Terraform and Ansible.
Drive automation initiatives to improve operational efficiencies and reduce manual interventions.
Work with virtualization and orchestration tools to streamline deployment processes.
Build reliable and robust systems that can handle high loads and ensure performance standards are met.
Manage multiple projects simultaneously while maintaining a keen eye on delivery timelines and quality.
Collaborate with cross-functional teams to enhance system configurations, deployment pipelines, and monitoring solutions.

Were looking for a Software Developer Team Leader who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment.
What youll do 
Collaborate closely with Product, Design/UX, DevOps, and other R&D teams.
Lead an autonomous team of software engineers who are working closely with product management to achieve business goals.
Put special focus on developing the team.
Provide technical authority to your team by demonstrating a hands-on leadership style.
Be responsible for the overall design, development, architecture, code quality, and production environment deployment of your team. 

Were looking for a talented Financial Controller who is a true team player with exceptional interpersonal skills, a strong analytical mindset, and a problem-solving approach.
Location: Tel Aviv, Israel
Hybrid
Full-time
What youll do: 
Play a key role in the month-end, quarter and year-end closing process
Manage financial aspects and closing periods procedures
Plan, develop and implement new financial working processes
Monitor and control financial transactions and implementation of internal controls
Work with the Company's external auditors on quarterly reviews and annual audits
Undertaking ad-hoc corporate financial tasks.