We are seeking a Senior Customer Program Manager - Generative AI to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
What you will be doing:
Define and manage program schedules, deliverables, and turning points aligned with customer roadmaps and requirements.
Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns within the generative AI domain.
Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets.
Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
Requirements: What we need to see:
Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent experience.
8+ years of program/project management experience in the semiconductor, IT, automotive, or embedded systems industries.
Strong technical background in hardware and/or software product development with experience working closely with OEMs and ODMs for datacenter's deployments.
Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.
Ways to stand out from the crowd:
Track record running end-to-end hardware and software product development in industries such as datacenter/server and semiconductors.
Prior experience in large-scale enterprise/server platforms specific to generative AI vertical.
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges.
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
This position is open to all candidates.