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Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

we are looking for a Mechanical Team Manager.
Responsibilities:
Lead the Mechanical team in the development and support of Nanomotion future and current products.
Deliver on projects and tasks as assigned by management.
Design of precise motion systems, intended for use in a complex multidisciplinary environment.
Responsible for product design from spec definition phase to transfer to production.
Establish processes & procedures to ensure professional excellence and timely and high-quality deliverables.
Develop the team to master the company core technology and become highly capable and agile.
Use proactivity and technical expertise to identify opportunities in the marketplace and improvement opportunities in the companys activities.
Work closely with Operations and Sales Departments.

we are looking for a NPI Quality Engineer.
Key Responsibilities:
Coordinate Cross-Functional Teams: Collaborate with R&D, design, procurement, and production teams to ensure smooth product launches.
Process Development: Develop and optimize manufacturing processes for new products using quality tools.
Documentation: Review and maintain process documentation, work instructions, and operator training materials.
Prototype Builds: Support PT builds and production ramp-up activities, ensuring product quality, yield, and cycle times meet expectations.
Issue Resolution: Identify and resolve production issues during development and transfer phases.
Compliance: Ensure compliance with quality and regulatory standards.
Continuous Improvement: Implement continuous improvement practices to enhance production efficiency and product quality.

We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Embedded control team develop SW products that create the basic building blocks of the system and deal with various fields - power conversion algorithmic, communication algorithmic, optimizations, rt problems on different platforms - DSPs, Companys ASIC and digital controlled power converters for photo-voltaic power systems. Our technological challenges focus on the following fields: power electronics, digital close loop control and Digital Signal Processing algorithms implemented on companys microprocessors. In this position, you will take part in developing advanced control algorithms and software for our state-of-the-art products. What you will be doing:
* Learning the different aspects of our products by developing features in various areas and disciplines - power electronics, control theory, DSP, and communication over different platforms.
* Design, develop, optimize, TEST and maintain complex Embedded SW for power electronics and control systems in a multi processors environment.
* Develop software for various micro-controllers and coping with various rt constraints.
* Involvement in projects / products from end to end - from concept and simulation, through development and integration and field deployment.
* Building complex simulations integrating SW and HW and working hand by hand with HW team.
* Interface with and support Hardware teams in testing, evaluation, and troubleshooting throughout the development cycle. This role requires an understanding of power conversion, Embedded systems, and Real-Time control algorithms.

Country:
Israel

City:
Herzliya

We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. As a Mechanical Design Engineer, you will be responsible for the design, development, and validation of mechanical components and systems for our diverse product line, focusing on innovation and manufacturability. This role offers the opportunity to contribute directly to the advancement of sustainable energy solutions. Responsibilities:
* Design and develop robust and reliable mechanical solutions for electronic packaging, particularly for high-power outdoor products, considering thermal management, environmental protection, and manufacturability.
* Design components optimized for various manufacturing processes, including plastic injection molding, die casting, extrusion, and sheet metal fabrication.
* Collaborate with electrical engineers on the mechanical integration of printed circuit boards (PCBs) within product enclosures.
* Create and maintain detailed production documentation, including mechanical drawings, assembly instructions, and PCB layouts, ensuring accuracy and completeness.
* Review First Article Inspection (FAI) reports, analyze results, and approve parts for mass production, ensuring adherence to quality standards.
* Perform engineering calculations (e.g., stress analysis, heat transfer analysis, magnetic simulations, dynamic analysis) to validate designs and ensure performance requirements are met.
* Participate in design reviews, contribute to problem-solving, and drive continuous improvement in design processes.
* Collaborate with cross-functional teams, including product management, manufacturing, and testing, to ensure successful product development and launch.
* Contribute to the validation, testing, and troubleshooting of mechanical components and systems throughout the product development lifecycle.

Country:
Israel

City:
Herzliya