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We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Client Relationship Management: Build and maintain strong, long-lasting relationships with post-sale customers.
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
Monitor and report on account performance (business and technical) and relay customer feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within existing customers.
Perform engaging product demos for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
Problem Resolution: Identify and resolve issues and challenges proactively.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the platform from both a technical and business perspective.

Engage with customers to ensure their success
Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
Create and own value-based relationships at all levels within customer organizations
Actively participate in all phases of planning and execution, from initial discovery to the technical win
Develop and maintain a deep understanding of the product to demonstrate its value in sales meetings and at events such as meetups and conferences
Advise the sales team on effective ways to position the product
Onboard, educate, and enable partners, and support them in sales cycles
Deepen both your sales and technical skills through self-driven education and professional development opportunities

Define and continuously refine messaging and positioning for products and features, ensuring clarity and consistency across all channels and audiences.
Lead end-to-end GTM strategy for product launches, from naming and positioning through enablement, campaign orchestration, and post-launch measurement.
Own analyst relations completely, including managing relationships with firms like Gartner and Forrester, coordinating briefings and inquiries, responding to research requests, and ensuring is accurately and favorably represented in relevant reports and evaluations.
Conduct win/loss interviews, competitive analysis, and customer research to sharpen positioning and keep the team ahead of market shifts.
Develop high-quality sales and customer-facing materials, including pitch decks, one-pagers, battlecards, and technical explainers.
Collaborate closely with Product, Sales, DevRel, and Content to ensure a unified narrative across the funnel.
Act as the voice of the market in roadmap planning, pricing discussions, and strategic initiatives.
Identify opportunities to incorporate AI tools into content creation, competitive research, and campaign workflows to increase speed and quality of output.
Track and report on PMM impact across pipeline influence, win rates, analyst positioning, and content usage.