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We're looking for a sharp, proactive Knowledge Operations Specialist to take ownership of our internal documentation and knowledge ecosystem. This role sits at the intersection of content, systems, and cross-team collaborationideal for someone who can bring clarity to chaos and turn scattered tribal knowledge into accessible, structured, and searchable content.

Youll lead the effort to clean up and organize our existing documentation (primarily in Confluence), close gaps by working closely with teams across the company, and build a scalable structure that supports both human access and AI-powered tools. The goal is to ensure people can find the information they needwhen they need itand that our knowledge stays up to date and aligned across departments.

Key Responsibilities:
Audit, organize, and maintain internal knowledge across platforms like Confluence, SharePoint, and Teams.
Identify gaps and inconsistencies in documentation by collaborating with stakeholders across departments (Sales, Support, Product, etc.).
Translate complex technical concepts into clear and accessible content tailored to various audiences.
Create, edit, and standardize documentation to ensure clarity, consistency, and usability.
Establish and manage taxonomy, tagging, and governance standards for internal content.
Support implementation and validation of AI tools that use company knowledge to provide answers and insights.
Drive knowledge-sharing practices and ensure broad adoption across teams.
Assist with internal communications (newsletters, updates, pushes) to keep teams informed.
Oversee or coordinate updates to external-facing documentation and resources as needed.
Recruit and manage additional knowledge contributors or writers as required.

**Kindly submit your CV in English.

We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. Youll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.

Key Responsibilities

Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
Respond to support tickets and requests within agreed service levels using internal help desk tools.
Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
Maintain and update system documentation, asset inventory, and user access records.
Assist in managing IT-related projects and participate in improvement initiatives.
Communicate clearly with technical and non-technical users, providing guidance and status updates.
Participate in global on-call rotations, including coverage during weekends and holidays.

We are seeking a skilled and proactive OpenShift Administrator with in-depth experience managing and supporting Red Hat OpenShift environments, along with strong knowledge of DELL storage systems and HPE servers, Ansible automation, and virtual networking technologies. The ideal candidate will play a critical role in maintaining, optimizing, and automating container platform infrastructure for mission-critical applications.

Key Responsibilities:
Deploy, configure, manage, and support Red Hat OpenShift Container Platform clusters (bare-metal or virtualized).
Maintain and monitor DELL/HPE servers and storage systems (e.g., PowerStore, Unity, Compellent) used in the container infrastructure.
Implement infrastructure as code using Ansible for automating configuration, deployment, and patching tasks.
Design, configure, and troubleshoot virtual networking elements including VXLAN, VLANs, bridges, and virtual switches (e.g., OVS, vSwitch).
Ensure high availability, performance tuning, and reliability of the OpenShift platform and associated infrastructure.
Work closely with development, security, and network teams to support DevOps pipelines and containerized applications.
Manage storage provisioning, performance optimization, and backup/recovery for virtual machines.
Apply security hardening, access controls, and auditing policies across OpenShift and supporting systems.
Provide documentation, runbooks, and training to other teams as needed.
Respond to incidents, perform root cause analysis, and contribute to continuous improvement initiatives.