לוח משרות דרושים נציג שירות לקוחות משרה מלאה

Were looking for a highly motivated and organized Client Service Representative to join our IL B2B team.

The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.

As part of the job -
Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.

We are seeking service-oriented representative to provide frontline service to customers requiring taxi services at the Israeli airport.

Working Hours:
Shift work, 24/7 availability: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am
This position is highly suitable for students.

Our Delivery Customer Care representative acts as a liaison between our Delivery, its couriers and clients. The customer care is a vital part of our service. As customer care representative you are an integral part of the courier support and dispatch service.

As part of your responsibility youll be required to act in a kind and highly professional manner.

To be available to a minimum of 4 shifts a week during the following time slots (including Holidays):

Sunday to Thursday: 08.00 - 16.00 and 15.00 - 23.00.

Friday: 08.00 - 16.00.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.